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Lamersdorf, W.: Building the e-service society: E-commerce, e-business, and e-government: IFIP 18th World Computer Congress ; TC6 / TC8 /TC11 4 th International Conference on E-Commerce, E-Business, and E-Government (I3E 2004) 22-27 August 2004 Toulouse, France. Boston, Mass.: Kluwer Academic Publishers, 2004. (International Federation for Information Processing 146), pp. 247-261
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