| RUNNING HEAD: SUPPORTING COLLABORATIVE TASK MANAGEMENT (2008) | |||||||||||||||
Abstract | |||||||||||||||
| Steve Whittaker is a Cognitive Psychologist with interests in the application of cognitive science principles and methods to the design of systems for computer mediated communication, collaborative systems, information retrieval and personal information management. He is Chair of Information Retrieval at the University of Sheffield. 1 Email is one of the most successful computer applications ever developed. Despite its success, it is now dogged by numerous problems. Users complain about feeling overwhelmed by the volume of messages they receive, they have difficulties too in organizing and managing their email data, but most importantly they have problems in using email to manage collaborative tasks (Bellotti et al., 2003, Balter, 1998, 2000, Mackay, 1988, Whittaker and Sidner, 1996, Whittaker et al., 2002a). These require extended interaction with others for their definition and execution (Bellotti et al., 2003, Venolia et al., 2001, Whittaker and Sidner, 1996). As a result, users are often concurrently working on multiple outstanding tasks as they await responses from others | |||||||||||||||
Publication details | |||||||||||||||
| |||||||||||||||