| GLOBAL EXPERTISE AND QUALITY STANDARDS IN ICT OFFSHORE PROJECTS: TIME AND INSTITUTIONALIZATION ASPECTS (2008) | |||||||||||||
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| In this paper I show how time concepts and quality standards work in internationalized arenas of software development as relational and multidimensional factors influencing standardisation patterns of knowledge, skills and working practices, as well as the institutionalisation of expertise and innovation. To illustrate my thesis I present some preliminary results of my research about the transformation of tasks and qualifications in the internationalization process of the ICT branch. Quality standards play a crucial role in timing expertise as an additional resource that large ICT organisations use to institutionalize innovation and also to control its rhythm. Moreover, quality management systems represent internal controlling and timing instruments of knowledge, working and communication processes and with them quality standards function as external mechanisms beyond the ICT network in order to control market advantages. | |||||||||||||
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