| PARC, (2008) | |||||||||||||||
Abstract | |||||||||||||||
| PIM includes three areas of special importance: task management, personal archiving, and contact management. We explore how and why email is currently used to support these PIM functions, and the problems arising from using email for PIM. We evaluate new technological approaches that address these problems and identify their limitations. We conclude with a discussion of outstanding issues email generates for PIM relating to inter-personal information management, and discuss future trends in email and PIM. Email as the critical site for PIM For many people in organisations, work is interpersonal rather than solitary, and email is the main conduit through which their work and information are distributed. They tend to ‘live ’ in email, as evidenced by the sheer amount of time they spend using it, and their evaluation of its importance for everyday work (Bellotti, et al., 2005). Email’s role as conduit naturally leads it to be used for three key PIM functions: task management, personal archiving and contact management. Task management involves reminding oneself about current tasks, tracking task status | |||||||||||||||
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