| G.: “Software Problem Reporting and Resolution Process at ABB (2000) | |||||||||||||||
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| A well-functioning process for reporting, analysing and resolving software problems is an important vehicle for establishing and retaining control over the development and maintenance of software products. In this paper, we present such a process, its state of practice and its role within corrective software maintenance. This process is utilised at ABB Robotics AB, and is called System Progress Report process (SPR). The SPR process is the result of our 20 year old work and experience. This paper concludes with our lessons learned and plans for future | |||||||||||||||
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