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Improving Customer Relationship Management with Knowledge Management (2006)
Adrian Bueren
,
Ragnar Schierholz
,
Lutz M. Kolbe
,
Walter Brenner
Publication details
Download
http://www.alexandria.unisg.ch/Publikationen/24495
Publisher
M. E. Sharpe
Repository
University of St.Gallen - Alexandria Repository (Switzerland)
Keywords
Customer Knowledge Management, Customer Relationship Management (allgemein), Knowledge Management (allgemein)
Type
Text
Language
English