| Chapter 1 MODELING PATIENT FLOWS THROUGH THE HEALTHCARE SYSTEM (2008) | |||||||||||||||
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| depends on improving interfaces as patients are transferred from activity to activity or department to department. This chapter presents basic tools for resolving delays at interfaces, through mapping the processes by which patients are served, and by developing and implementing measures of system performance. These tools are demonstrated through a case study of the Los Angeles County/University of Southern California Hospital. Key words: Process charts, performance measurement, healthcare systems | |||||||||||||||
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