| Mobile First Notice of Loss: Web Service-Based Enterprise Integration of the Android Platform (2009) | |||||||||||||
Abstract | |||||||||||||
| After car accidents, people are stressed out and overstrained, even if no one is hurt. They also lack adequate and immediate support, for example to get their car fixed or to organize a rental car. In addition, they may have doubts regarding their insurance coverage and worry about the lengthy and paper-based loss report. On the other hand, it is crucial for insurance companies to get detailed case circumstances as early in the claims management process as possible, in order to decrease costs and processing time. Against this background, we propose the direct integration of mobile phones with claims management enterprise systems. Our demonstrator shows how an Android-based mobile phone is used to directly create an insurance claim in the SAP Claims Management solution. In addition, we demonstrate subsequent value-added services on the mobile phone, like directions to the next authorized repair shop or the arrangement of a rental car, and show how an insurance representative evaluates the submitted information in the enterprise system. | |||||||||||||
Publication details | |||||||||||||
| |||||||||||||