Thorsten Hau, Matthias Bueger, Axel Hochstein, Walter Brenner
Due to scale effects, outsourcing a standardized business process costs less than outsourcing aspecific one. For companies running individual processes supported by legacy software, the questionis...
A Classification of Shared Service Centers: Insights from the IT Service Industry (2009)
Veit Schulz, Axel Hochstein, Falk Uebernickel, Walter Brenner
Definition and Classification of IT-Shared-Service-Center (2009)
Veit Schulz, Axel Hochstein, Falk Uebernickel, Walter Brenner
IT-Industrialisierung: Was ist das? (2007)
Axel Hochstein, Nico Ebert, Falk Uebernickel, Walter Brenner
A Service Model for the Development of Management Systems for IT-enabled Services (2007)
Nico Ebert, Falk Uebernickel, Axel Hochstein, Walter Brenner
The shift from device and application towards service-orientated IT Management raises new questions that require concepts such as portfolio management, resource planning or mass customization for IT...
IT-Industrialisierung: Was ist das? (2007)
Axel Hochstein, Nico Ebert, Falk Uebernickel, Walter Brenner
Excellence Modell der Industrialisierung des Informationsmanagements (2007)
Falk Uebernickel, Axel Hochstein, Veit Schulz, Walter Brenner
Die Akzeptanz der Dienstleistungen der IT Einheiten in Industrie und Verwaltung ist trotz allen Fortschritts in Technik und Prozessen nicht zufrieden stellend. Da nur selten der Wertbeitrag der IT...
A Service Model for the Development of Management Systems for IT-enabled Services (2007)
Nico Ebert, Falk Uebernickel, Axel Hochstein, Walter Brenner
The shift from device and application towards service-orientated IT Management raises new questions that require concepts such as portfolio management, resource planning or mass customization for IT...
Operations Management in IS: Using the SCOR-Model to Source, Make and Deliver IS Services (2006)
Axel Hochstein, Falk Uebernickel, Walter Brenner
Due to increasing IS customer requirements, traditional IS management methods have to be refined. For this reason, companies enhance their IS management concepts by adopting known best practices such...
SOX-IT-Compliance bei Novartis (2006)
Alexander Ritschel, Axel Hochstein, Walter Brenner, Monika Josi
Regulatorischen Anforderungen und deren Compliance haben in den letzten Jahren im IT-Management stetig an Bedeutung gewonnen. Der branchenübergreifend wahrscheinlich einschneidenste regulatorische...