Elgar Fleisch

Organisationale Fähigkeiten für Dienstleistungsstrategien (2010)

Thomas Fischer, Heiko Gebauer, Elgar Fleisch

Herausforderungen wie kürzer werdende Technologiezyklen, steigende Wettbewerbsintensität auf globalen Märkten, erhöhter Druck auf Produktmargen und zunehmende Homogenisierung von Produkten...

MobileIoT Toolkit: Connecting the EPC Network to Mobile Phones. (2009)

Dominique Guinard, Felix Von Reischach, Florian Michahelles, Elgar Fleisch

In this paper we discuss the MobileIoT Toolkit. This software framework offers a number of tools to ease the design and implementation of Java Mobile application prototypes interacting with the...

The Emergence of Counterfeit Trade: A Literature Review (2009)

Thorsten Staake, Frédéric Thiesse, Elgar Fleisch

Purpose – Trade in counterfeit goods is perceived as a substantial threat to various indus-tries. No longer is the emergence of imitation products confined to branded luxury goods and final markets....

Service orientation of the organizational structures (2009)

Heiko Gebauer, Felix Puetz, Thomas Fischer, Elgar Fleisch

Despite high interest in how organizational structures facilitate service orientation in capital goods manufacturing companies, researchers have neglected this field. This article explores four...

Management Policies of Swiss Product Manufacturing Companies: Critical Factors for International Competition (2009)

Heiko Gebauer, Thomas Fischer, Elgar Fleisch

The purpose of this article is to illustrate the management policies behind the success of Swiss product manufacturing companies in international competition. The study included a few multinational...

Management Policies of Swiss Product Manufacturing Companies: Critical Factors for International Competition (2009)

Heiko Gebauer, Thomas Fischer, Elgar Fleisch

The purpose of this article is to illustrate the management policies behind the success of Swiss product manufacturing companies in international competition. The study included a few multinational...

A quantitative Evaluation of NFC based contactless Payment Systems In Retail (2009)

Thomas Wiechert, Frédéric Thiesse, Elgar Fleisch

Near Field Communication (NFC) technology allows for the implementation of novel contactless payment systems in stationary retail. In this paper, we quantitatively analyze the impact of such systems...

NFC based Service Innovation in Retail (2009)

Thomas Wiechert, Frédéric Thiesse, Andreas Schaller, Elgar Fleisch

This paper presents the results of a questionnaire based survey conducted amongst European retailers on their plans and perceptions with regard to novel applications based on Near Field Communication...

Mobile First Notice of Loss: Web Service-Based Enterprise Integration of the Android Platform (2009)

Oliver Baecker, Florian Michahelles, Albrecht Bereuter, Daniel Mollnau, Felix Geller, Elgar Fleisch

After car accidents, people are stressed out and overstrained, even if no one is hurt. They also lack adequate and immediate support, for example to get their car fixed or to organize a rental car....

Mobile First Notice of Loss: Claim Assistance in your Pocket (2009)

Oliver Baecker, Florian Michahelles, Albrecht Bereuter, Daniel Mollnau, Felix Geller, Elgar Fleisch

After car accidents, most people are stressed out and overstrained, even if no one is hurt. They lack adequate and immediate claim assistance to get their car fixed or to organize a rental car. In...

Strategic responses to succeed in the Chinese mid-market segment (2009)

Heiko Gebauer, Thomas Fischer, Elgar Fleisch

The Chinese market has currently progressed to a fierce competition between international companies and their domestic Chinese competitors who continuously improve product features such as...

A Cost-Benefit Calculator for RFID Implementations in the Apparel Retail Industry (2009)

Jasser Al-Kassab, Nezar Mahmoud, Frédéric Thiesse, Elgar Fleisch

The apparel retail industry is on the one hand facing challenges from increasing competition, consolidations, and thus increasing pressure to reduce costs. On the other hand, customers are getting...

Exploring value (co-)creation strategies in product-oriented companies from a service-dominant perspective (2009)

Thomas Fischer, Heiko Gebauer, Elgar Fleisch

This study concentrates on the alignment of service strategies with organizational design factors. Properly aligned, these elements will form specific strategic configurations which correspond with...

Exploring value (co-)creation strategies in product-oriented companies from a service-dominant perspective (2009)

Thomas Fischer, Heiko Gebauer, Elgar Fleisch

This study concentrates on the alignment of service strategies with organizational design factors. Properly aligned, these elements will form specific strategic configurations which correspond with...

Factors Influencing Decentralized Strorage of RFID Tag Data: A Multi-Case Study (2009)

Chris Kürschner, Frédéric Thiesse, Elgar Fleisch

Over time, various drivers affecting information technology architecture design have been proposed which favored either more centralization or decentralization. With the advent of RFID and other...

Understanding the Value of Integrated RFID Systems: A Case Study from Apparel Retail (2009)

Frédéric Thiesse, Jasser Al-Kassab, Elgar Fleisch

This contribution is concerned with the business value of RFID technology in retail. We present a case study of an RFID project at Galeria Kaufhof, a subsidiary of Metro Group and one of the largest...

Mobile Claims Assistance (2009)

Oliver Baecker, Tobias Ippisch, Florian Michahelles, Sascha Roth, Elgar Fleisch

When it comes to vehicle accidents, people are stressed out and overstrained, even if it is just a car body damage and no one is hurt. They often lack adequate and immediate assistance and may worry...

CHANGE MANAGEMENT Purchasing and Supply Chain Management in Business Networking (2008)

Hubert Österle, Elgar Fleisch, Dr Rainer Alt

During the past 10 to 20 years, business process redesign has created integrated processes within

Internet: www.autoidlabs.org The EPC Business Collaboration Framework Thoughts on the Future Role of the EPC Network (2008)

Alexander Ilic, Florian Michahelles, Elgar Fleisch, Er Ilic, Florian Michahelles, Elgar Fleisch, ...

Abstract...................................................................................................................... 3

BUSINESS PROCESSES & APPLICATIONS SOFTWARE & NETWORK HARDWARE AUTOIDLABS-WP-BIZAPPS-013 A Ubiquitous Computing Environment for Aircraft Maintenance (2008)

Matthias Lampe, Martin Strassner, Elgar Fleisch

make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and...

Business Networking Systems: Characteristics a... (2008)

Rainer Alt, Elgar Fleisch

rent position he worked for two years as Senior Consultant at Roland Berger & Partners in Germany.

BUSINESS PROCESSES & APPLICATIONS SOFTWARE & NETWORK HARDWARE AUTOIDLABS-WP-BIZAPPS-012 Extending the EPC Network —The Potential of RFID in Anti-Counterfeiting (2008)

Thorsten Staake, Frédéric Thiesse, Elgar Fleisch

make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and...

On the value of location information to lot scheduling in complex manufacturing processes (2008)

Frédéric Thiesse, Elgar Fleisch

This research is concerned with the practical use of Real-Time Location Systems (RTLS) in complex manufacturing processes. Starting from the case example of an RFID-based RTLS implementation in a...

An Analysis of Data-on-Tag Concepts in Manufacturing (2008)

Chris Kürschner, Frédéric Thiesse, Elgar Fleisch

Over time various drivers affecting information technology architecture design have been proposed which favored more centralization or decentralization. The last major shift towards centralization...

Exploring the Effect of Cognitive Bias on Customer Support Services (2008)

Heiko Gebauer, Regine Krempl, Elgar Fleisch

In order to meet the increasingly more complex needs of customers and respond to decreasing product margins, product-oriented firms have developed a growing interest in extending their service...

Estimating the Global Scale of Counterfeit Trade (2008)

Thorsten Staake, Frédéric Thiesse, Elgar Fleisch

Taking successful measures against international trade in counterfeit goods requires a thorough understanding of the characteristics of the illicit market. However, the clandestine nature of the...

The Potential of UbiComp Technologies to Determine the Carbon Footprints of Products (2008)

Ali Dada, Thorsten Staake, Elgar Fleisch

Several problems exist in accurately quantifying the greenhouse gases (GHG) which result from the production, transportation, usage, and recycling of products. We review in this paper the current...

Redefining product strategies in China: Overcoming barriers to enter the medium market segment (2008)

Heiko Gebauer, Elgar Fleisch

The article provides guidance for managers seeking to successfully position their products in the Chinese medium market segment. Data are collected and analyzed from about 25 international...

Service development in traditional product manufacturing companies (2008)

Heiko Gebauer, Regine Krempl, Elgar Fleisch

The primary objective of this paper is to explore antecedents for developing different types of services. A second objective is to address the neglected role of service development in manufacturing...

Innovation of product-related services (2008)

Heiko Gebauer, Regine Krempl, Elgar Fleisch, Thomas Friedli

Purpose – This paper aims to answer the following two research questions: “What antecedents are required for the innovation of product-related services?” and “How do the antecedents differ for...

Linking customer value drivers to product and service strategy configurations in product-manufacturing companies (2008)

Thomas Fischer, Heiko Gebauer, Elgar Fleisch

Growing competitive intensity and international demand, more compre-hensive customer requirements, and higher market complexity drive more and more manufacturing firms to look for new ways of...

Patterns of service strategy changes in manufacturing companies (2008)

Heiko Gebauer, Thomas Fischer, Elgar Fleisch

The importance of service strategies has highly increased lately. Increasing competitive intensity and decreasing product margins drive more and more manufacturing companies to move along the...

Success factors for product and service strategy configurations in manufacturing companies (2008)

Thomas Fischer, Heiko Gebauer, Elgar Fleisch

Based on case studies, three configurations of product and service strategy configurations were identified. Strategy on product side was quality leadership for all considered cases. On service side,...

Organizational Design of International Service Business: How companies setup structures for worldwide success in service business (2008)

Felix Puetz, Heiko Gebauer, Elgar Fleisch

Moving from product business towards service international companies need to establish worldwide service organizations. Using action research techniques and analyzing selected companies in in-depth...

Transition to Service - When organizational structures limit your service success (2008)

Felix Puetz, Heiko Gebauer, Elgar Fleisch

Product-oriented companies are moving more and more into the service business. As market competition rises and clear technological superiority is not only hard to achieve but especially hard to...

Dienstleistungsstrategien in Investitionsgüterunternehmen (2008)

Heiko Gebauer, Philipp Benke, Elgar Fleisch

Investitionsgüterunternehmen nutzen zunehmend Dienstleistungsstrategien zur strategischen Differenzierung gegenüber dem Wettbewerb. Dabei haben sich Dienstleistungs-strategien von der Eingliederung...

Electronic Commerce and Supply Chain Management at ETA Fabriques d'Ebauches SA (2007)

Rainer Alt, Elgar Fleisch, Hubert Österle

Electronic Commerce (EC) and Supply Chain Management (SCM) are fundamental strategic concepts when businesses are forging links with their suppliers and customers. This article analyzes the...

Connecting Mobile Phones to the Internet of Things: A Discussion of Compatibility Issues between EPC and NFC (2007)

Thomas Wiechert, Frédéric Thiesse, Florian Michahelles, Patrick Schmitt, Elgar Fleisch

Near Field Communication devices and Electronic Product Code tags are two important RFID based solutions which have matured to market-readiness within the last years. Though both standards are based...

Les tendances à l’internationalisation de la production, de la R&D et de la conception (2007)

Heiko Gebauer, Carlos Bravo-sanchez, Elgar Fleisch

Les auteurs analysent les problèmes complexes de la compéti-tivité des sites suisses d’implantation industrielle. Il ressort principalement de leur étude que l’internationalisation des...

An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue (2007)

Heiko Gebauer, Elgar Fleisch

Despite the established benefits of services in manufacturing companies, very few managers are motivated to invest resources in extending the service business. On the basis of a combination of...

Managing sustainable service improvements in manufacturing companies (2007)

Heiko Gebauer, Elgar Fleisch

The paper establishes that cognitive processes form several feedback structures that all play a critical role in determining the success of service improvements.

How to organize your service business: integrated or separated? (2007)

Felix Puetz, Heiko Gebauer, Elgar Fleisch

Product-manufacturing companies are increasingly investing in extending the service business. The extension of the service business affects the existing organizational design including the sales...

Service development in product-oriented companies: how to innovate product-related services (2007)

Regine Krempl, Heiko Gebauer, Elgar Fleisch

Decreasing competitive advantages in technology and the corresponding diminishing product margins make it increasingly difficult for product-oriented companies to create financial benefits with...

Exploring success factors for the development of incremental and innovative new IT services (2007)

Carlos Bravo-sanchez, Heiko Gebauer, Elgar Fleisch

Increased complexity of needs and higher cost sensibility of customers force IT service providers to improve the way on how they develop IT services. The existing tools and methodologies for...

Internationale Konzerne müssen umdenken im chinesischen Markt (2007)

Heiko Gebauer, Thomas Fischer, Felix Puetz, Elgar Fleisch

China überzeugt mit hohen Wachstumsraten. Dennoch verlieren gut im Land verankerte internationale Konzerne wie Nokia, L’Oréal und IBM Marktanteile an chinesische Konkurrenten. Der Grund: Die rasch...

Internationale Konzerne müssen umdenken im chinesischen Markt (2007)

Heiko Gebauer, Thomas Fischer, Felix Puetz, Elgar Fleisch

China überzeugt mit hohen Wachstumsraten. Dennoch verlieren gut im Land verankerte internationale Konzerne wie Nokia, L’Oréal und IBM Marktanteile an chinesische Konkurrenten. Der Grund: Die rasch...

Les tendances à l'internationalisation de la production, de la R&D et de la conception (2007)

Heiko Gebauer, Thomas Fischer, Carlos Bravo Sanchez, Elgar Fleisch

Les auteurs analysent les problèmes complexes de la compéti-tivité des sites suisses d’implantation industrielle. Il ressort principalement de leur étude que l’internationalisation des...

Internationalisierungstendenzen in Produktion sowie F&E und Konstruktion (2007)

Heiko Gebauer, Thomas Fischer, Carlos Bravo Sanchez, Elgar Fleisch

Die Autoren analysieren die komplexen Problemstellungen der Wettbewerbsfähigkeit des Industriestandortes Schweiz auf allen Stufen. Kernergebnisse ihrer Studien sind: Die Internationalisierung von...

Digitalisierung des Managementregelkreises durch Ubiquitous Computing (2006)

Chris Kürschner, Elgar Fleisch, Frédéric Thiesse

Im vorliegenden Artikel beschreiben Chris Kürschner, Elgar Fleisch und Frédéric Thiesse die betriebswirtschaftlichen Auswirkungen der Technologien des Ubiquitous Computing (UbiComp). UbiComp hat...

LotTrack: RFID-based process control in the semiconductor industry (2006)

Frédéric Thiesse, Markus Dierkes, Elgar Fleisch

Besides its economic potential to optimize the efficiency of object identification tasks, RFID can also increase the visibility of physical product flows and thus improve the planning of logistics...

Gestión de alta resolución (2006)

Subirana, Brian, Sarma, Sanjay, Fleisch, Elgar

La gestión de las empresas está viviendo una nueva revolución gracias a la convergencia de tecnologías que están permitiendo un acceso cada vez más rápido y preciso a información antes...

From identification to authentication - a review of RFID product authentication techniques (2006)

Mikko Lehtonen, Thorsten Staake, Florian Michahelles, Elgar Fleisch

Abstract. Authentication has an important role in many RFID applications for providing security and privacy. In this paper we focus on investigating how RFID can be used in product authentication in...

Extending the EPC Network - The Potential of RFID in Anti-Counterfeiting (2005)

Thorsten Staake, Frédéric Thiesse, Elgar Fleisch

The International Chamber of Commerce estimates that seven percent of the world trade is in counterfeit goods, with the counterfeit market being worth 500 billion USD in 2004. Many companies already...

Wahrnehmung und Management RFID-bezogener Risiken für die informationelle Selbstbestimmung (2005)

Frédéric Thiesse, Elgar Fleisch

Der vorliegende Beitrag untersucht die Wahrnehmung von RFID-Technologie in der Öffentlichkeit als Risiko für die informationelle Selbstbestimmung, identifiziert Handlungsbedarfe für das...

Extending the EPC Network – The Potential of RFID in Anti-Counterfeiting (2005)

Thorsten Staake, Frédéric Thiesse, Elgar Fleisch

the world trade is in counterfeit goods, with the counterfeit market being worth 500 billion USD in 2004. Many companies already use overt anti-counterfeiting measures like holograms to confine...

Digitally Augmented Collectibles (2005)

Matthias Lampe, Christian Metzger, Elgar Fleisch, Oliver Zweifel

The Digitally Augmented Collectibles system extends the functionality of collector's items beyond simple exhibition and incorporates unobtrusively into a user's environment. It offers a...

Intelligente Waren beschleunigen die Prozesse (2004)

Elgar Fleisch, Christian Tellkamp, Frédéric Thiesse

In Zukunft werden «smarte » Güter mit ihrer Umwelt kommunizieren, Informationen über diese sammeln und eigenständig Aktionen anstossen. Dadurch ermöglichen sie eine stärkere Integration von...

Fälschungsschutz mit RFID-Technologie (2004)

Thorsten Staake, Frédéric Thiesse, Elgar Fleisch

Produktfälschungen stellen ein massives ökonomisches Problem dar. Technische Verfahren zum Schutz vor Fälschungen gewinnen bei Unternehmen zunehmend an Bedeutung. Vielversprechend ist in diesem...

Vom elektronischen Schaufenster zum Prozessportal (2001)

Hubert Österle, Elgar Fleisch

Portale sind keine Garantie für Geschäftserfolg. Sie sind nur ein technisches Hilfsmittel eine neue Möglichkeit des Informationszeitalters, Kundenbedürfnisse zu befriedigen.Erfolgreichen Portalen...

E-Commerce Projekte im Supply Chain Management: Fallstudie und praxisorientierter Ansatz (2000)

Karl Maria Gruenauer, Elgar Fleisch, Hubert Österle

Der vorliegende Beitrag diskutiert am Beispiel eines konkreten E-Commerce-Projekts grundsätzliche Probleme und kritische Erfolgsfaktoren bei der Einführung von E-Commerce-Systemen und leitet daraus...

Lessons Learned from Coordination Theory: Towards a Model of the Networked Enterprise (2000)

Hubert Österle, Elgar Fleisch

This paper discusses IT-enabled collaboration of business units (Business Networking) on the business processlevel. It?s goal is to develop a model which helps companies in the networked economy to...

Key Success Factors in Designing and Implementing Business Networking Systems (1999)

Rainer Alt, Elgar Fleisch, The Need

Designing relationships among business units is of growing competitive relevance. However, gaining critical participation and aligning business and technical issues are major difficulties these...

On the value of location information to lot scheduling in complex manufacturing processes

Thiesse, Frédéric, Fleisch, Elgar

This research is concerned with the practical use of real-time location systems (RTLSs) in complex manufacturing processes. Starting from the case example of an RFID-based RTLS implementation in a...