Period
1993 - 2009
Number
31
Co-Authors
Know-what, know-how, know-why & know-when in services marketing management (2009)
Roest, H.C.A.
Experience-based category expectations in service quality research and management (2008)
Loyale klanten: Hebben is hebben maar houden de kunst (2008)
Roest, H.C.A., Hulsen, M.
The impact of consumer internet experience on channel preference and usage intentions across the different stages of the buying process (2007)
Roest, H.C.A., Frambach, R.T., Krishnan, T.V.
Implementing a multichannel marketing strategy: How perceived customer value affects channel choice across different stages of the decision making process (2007)
Experience-based category expectations in service quality research and management (2005)
Review of New Service Development: Creating Memorable Experiences. (Review of the book New Service Development: Creating Memorable Experiences, J.A. Fitzsimmons & M.J. Fitzsimmons, 2000, 0761917411) (2003)
An Integration of Different Perspectives in Cue Management (2002)
Back to the future; Rethinking the theory on consumer expectations (2001)
Roest, H.C.A., Pieters, R.
O marketing da qualidada (2000)
Roest, H.C.A., Verhallen, T.M.M.
The effect of usage situation and expertise on service quality norms (1999)
Dienstenkeurmerken gekeurd op kwaliteit (1999)
Cases Marketing Strategie (1999)
Roest, H.C.A., Reijnders, W.J.M.
Servicecommunicatie en serviceconsumptie (1999)
Pieters, R., Roest, H.C.A., Koelemeijer, K.
Continu verantwoordelijk voor klantwaarde: De veranderende functie van dienstenmarketing (1999)
Dienstenkeurmerken misbruikt (1999)
Service Quality Expectations: Assessment and Management (1998)
Meten van kwaliteit van dienstverlening en strategische marketingplanning (1998)
Vriens, M., Roest, H.C.A., Kort, G. De, Verhallen, T.M.M.
The nomological net of perceived service quality (1997)
Satisfaction with amusement parks (1997)
Roest, H.C.A., Pieters, R., Koelemeijer, K.
Industrialization of services and the management of quality perceptions and purchase intention (1997)
Roest, H.C.A., Bijmolt, T.H.A., Pieters, R.
Tussen mens en machine: De invloed van service-automatisering op kwaliteitsperceptie (1996)
Roest, H.C.A., Bijmolt, T.H.A.
The mediating role of psychological benefits in the satisfaction formation process (1996)
Leunissen, P.J.J., Prevo, O., Roest, H.C.A.
Managen van kwaliteitsverwachtingen (1996)
Quality marks : prospective tools in managing service quality perceptions (1995)
Marketingstrategie en marktorikntatie van Nederlandse bedrijven (1995)
Frambach, R., Verhallen, T.M.M., Roest, H.C.A.
The integration of internal and external quality : a strategic program approach (1995)
The marketing of quality (1994)
Managing service quality perceptions by quality marks (1994)
Kwaliteit als commerciele strategie (1993)
An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention (1993)
Koelemeijer, K., Roest, H.C.A., Verhallen, T.M.M.