User Frustration with technology in the workplace. http://www.cs.umd.edu/hcil/newcomputing (2008)
Jonathan Lazar, Adam Jones, Katie Bessiere, Irina Ceaparu, Ben Shneiderman
When hard to use computers cause users to become frustrated, it can affect workplace productivity, user mood, and interactions with other co-workers. Previous research has examined the frustration...
Mike Schneider, John Graham, Aaron Bauer, Katie Bessiere, Cleotilde Gonzalez
This paper presents an investigation on the relationship between social network distances and shared mental models in military command and control organizations. However, social network distance may...
Determining Causes and Severity of End-User Frustration (2002) (2005)
Ceaparu, Irina, Lazar, Jonathan, Bessiere, Katie, Robinson, John, Shneiderman, Ben
While computers are beneficial to individuals and society, frequently, users encounter frustrating experiences when using computers. This study attempts to measure, through 111 participants, the...
Bessiere, Katie, Ceaparu, Irina, Lazar, Jonathan, Robinson, John, Shneiderman, Ben
As computer usage has proliferated, so has user frustration. Even devoted and knowledgeable users encounter annoying delays, incomprehensible messages, incompatible files, and indecipherable menus....
Help! I'm Lost: User Frustration in Web Navigation (2003) (2005)
Lazar, Jonathan, Bessiere, Katie, Ceaparu, Irina, Robinson, John, Shneiderman, Ben
Computers can be valuable tools, and networked resources via the Internet can be beneficial to many different populations and communities. Unfortunately, when people are unable to reach their task...
User Frustration with Technology in the Workplace (2004) (2005)
Lazar, Jonathan, Jones, Adam, Bessiere, Katie, Ceaparu, Irina, Shneiderman, Ben
When hard to use computers cause users to become frustrated, it can affect workplace productivity, user mood, and interactions with other co-workers. Previous research has examined the frustration...
Determining Causes and Severity of End-User Frustration (2002) (2005)
Ceaparu, Irina, Lazar, Jonathan, Bessiere, Katie, Robinson, John, Shneiderman, Ben
While computers are beneficial to individuals and society, frequently, users encounter frustrating experiences when using computers. This study attempts to measure, through 111 participants, the...
Bessiere, Katie, Ceaparu, Irina, Lazar, Jonathan, Robinson, John, Shneiderman, Ben
As computer usage has proliferated, so has user frustration. Even devoted and knowledgeable users encounter annoying delays, incomprehensible messages, incompatible files, and indecipherable menus....
Help! I'm Lost: User Frustration in Web Navigation (2003) (2005)
Lazar, Jonathan, Bessiere, Katie, Ceaparu, Irina, Robinson, John, Shneiderman, Ben
Computers can be valuable tools, and networked resources via the Internet can be beneficial to many different populations and communities. Unfortunately, when people are unable to reach their task...
User Frustration with Technology in the Workplace (2004) (2005)
Lazar, Jonathan, Jones, Adam, Bessiere, Katie, Ceaparu, Irina, Shneiderman, Ben
When hard to use computers cause users to become frustrated, it can affect workplace productivity, user mood, and interactions with other co-workers. Previous research has examined the frustration...
Social and psychological influences on computer user frustration (2004)
Katie Bessiere, Irina Ceaparu, Jonathan Lazar, John Robinson, Ben Shneiderman
As computer usage has proliferated, so has user frustration. Even devoted and knowledgeable users encounter annoying delays, incomprehensible messages, incompatible files, and indecipherable menus....
Determining Causes and Severity of End-User Frustration (2004)
Irina Ceaparu, Jonathan Lazar, Katie Bessiere, John Robinson, Ben Shneiderman
While computers are beneficial to individuals and society, frequently, users encounter frustrating experiences when using computers. This study attempts to measure, through 111 subjects, the...
Determining Causes and Severity of End-User Frustration (2004)
Irina Ceaparu, Jonathan Lazar, Katie Bessiere, John Robinson, Ben Shneiderman
While computers are beneficial to individuals and society, frequently, users encounter frustrating experiences when using computers. This study attempts to measure, through 111 participants, the...
Help! I'm Lost: User Frustration in Web Navigation (2003)
Jonathan Lazar, Katie Bessiere, Irina Ceaparu, John Robinson, Ben Shneiderman, User Frustration Lazar
Computers can be valuable tools, and networked resources via the Internet can be beneficial to many different populations and communities. Unfortunately, when people are unable to reach their task...
Bessiere, Katie, Ceaparu, Irina, Lazar, Jonathan, Robinson, John, Shneiderman, Ben
User frustration in the use of information and computing technology is a pervasive and persistent problem. When computers crash, network congestion causes delays, and poor user interfaces trigger...
Social and Psychological Influences on Computer User Frustration (2002)
Bessiere, Katie, Ceaparu, Irina, Lazar, Jonathan, Robinson, John, Shneiderman, Ben
As computer usage has proliferated, so has user frustration. Even devoted and knowledgeable users encounter annoying delays, incomprehensible messages, incompatible files, and indecipherable menus....
Bessiere, Katie, Ceaparu, Irina, Lazar, Jonathan, Robinson, John, Shneiderman, Ben
User frustration in the use of information and computing technology is a pervasive and persistent problem. When computers crash, network congestion causes delays, and poor user interfaces trigger...
Social and Psychological Influences on Computer User Frustration (2002)
Bessiere, Katie, Ceaparu, Irina, Lazar, Jonathan, Robinson, John, Shneiderman, Ben
As computer usage has proliferated, so has user frustration. Even devoted and knowledgeable users encounter annoying delays, incomprehensible messages, incompatible files, and indecipherable menus....
Determining Causes and Severity of End-User Frustration (2002)
Ceaparu, Irina, Lazar, Jonathan, Bessiere, Katie, Robinson, John, Shneiderman, Ben
While computers are beneficial to individuals and society, frequently, users encounter frustrating experiences when using computers. This study attempts to measure, through 111 subjects, the...
Determining Causes and Severity of End-User Frustration (2002)
Ceaparu, Irina, Lazar, Jonathan, Bessiere, Katie, Robinson, John, Shneiderman, Ben
While computers are beneficial to individuals and society, frequently, users encounter frustrating experiences when using computers. This study attempts to measure, through 111 subjects, the...
Katie Bessiere, Irina Ceaparu, Jonathan Lazar, John Robinson, Ben Shneiderman
User frustration in the use of information and computing technology is a pervasive and persistent problem. When computers crash, network congestion causes delays, and poor user interfaces trigger...