Mark Heitmann

Using Means-end Chains to Build Mobile Brand Communities (2008)

Mark Heitmann, Catja Prykop, Peter Aschmoneit

Brand communities are a traditional concept to enhance customer attraction, loyalty and retention (e.g. Tupperware, Apple Macintosh). Brand communities are supported through either companies or...

Choice Goal Attainment and Decision and Consumption Satisfaction (2007)

Andreas Herrmann, Mark Heitmann, Lehmann Donald R.

A number of individual, social setting, and choice set factors have been shown to be related to satisfaction. The authors argue that these factors operate through a set of choice goals. Using panel...

6-9). Consumers cognition towards communities: Customer-centred community design using the means-end chain perspective (2003)

Peter Aschmoneit, Mark Heitmann

This paper presents research on the application of the means-end chain (MEC) framework for investigating customers cognitive structure regarding community applications. It is argued that the...

Impact of Mobile Ad Hoc Networks on the Mobile Value System (2003)

Katarina Stanoevska-slabeva, Mark Heitmann

Ad hoc networks might be a disruptive technology in the mobile telecommunication industry.

Consumers cognition towards communities: Customer-centred community (2003)

Design Using The, Peter Aschmoneit, Mark Heitmann

This paper presents research on the application of the means-end chain (MEC) framework for investigating customers cognitive structure regarding community applications. It is argued that the...

Introduction of the Means-end Chain Framework for Product Design and Communications Strategy for Internet Applications (2002)

Mark Heitmann, Peter Aschmoneit

This paper presents research in progress on the application of the means-end chain (MEC) framework for investigating the customers cognitive structure regarding internet applications. It is argued...

Product-Related Mobile Communities (2002)

Mark Heitmann, Peter Aschmoneit, Johannes C. Hummel

Product-related communities are a traditional concept for customer attraction and loyalty (e.g. Tupperware, Apple Macintosh). These communities are supported through either companies or customers...

Strategic Partnerships and Competitiveness of Business-to-Business E-Marketplaces: Preliminary Evidence from Europe (2002)

Hans-Dieter Zimmermann, Mark Heitmann, Markus Lenz

Business-to-business marketplaces offer the potential to substantially increase efficiency and transparency in the industries they target. We argue that to realise this potential they must form...

Customer Centred Community Application Design (2002)

Mark Heitmann, Peter Aschmoneit

This paper discusses the application of the means-end chain (MEC) framework for investigating customers cognitive structure regarding community applications. It is argued that the understanding of...

Strategic Partnerships and Competitiveness of Business-toBusiness E-Marketplaces: Preliminary Evidence from Europe (2002)

Markus Lenz, Hans-dieter Zimmermann, Mark Heitmann

Electronic business-to-business (B2B) marketplaces enable the ef�cient congregation of business partners and exchange of goods and services