Keith Cheverst, Nick Taylor, Mark Rouncefield, Areti Galani, Christian Kray
In this paper we discuss the obdurate problems associated with evaluating the extent to which technological interventions – in particular those based on mobile and ubiquitous technologies – can...
Housing Care And Support Journal (2009)
Guy Dewsbury, Karen Clarke, Mark Rouncefield, Ian Sommerville
This paper is interested in the design of technology in domestic, or home, settings. The systems themselves have become increasingly complex and the need for dependable systems correspondingly...
Extending Home Technology Design: Depending On Digital Design (2009)
Guy Dewsbury, Karen Clarke, John Hughes, Mark Rouncefield
i and This paper documents work from the EPSRC 'EQUATOR' 'Dependability Interdisciplinary Research Collaboration on Computer Based Systems ’ (DIRC) ii iii, concerned with the...
Designing Dependable Digital Domestic Environments (2009)
Guy Dewsbury, Karen Clarke, John Hughes, Mark Rouncefield, Ian Sommerville
ABSTRACT: The aim of this paper is to examine the distinctions between home and organizational settings with particular reference to assistive technologies (AT) and outline a model for assessing...
Dependable Technology Systems (2009)
Guy Dewsbury, Karen Clarke, Mark Rouncefield, Ian Sommerville, Guy Dewsbury, Karen Clarke, ...
Karen Clarke, John Rooksby, Mark Rouncefield, Rob Procter, Roger Slack, Karen Clarke, ...
This paper presents findings from observational studies of work practice in two ‘information giving ’ services – a poisons information service and a mental health helpline – as a precursor to...
Housing Care And Support Journal (2008)
Guy Dewsbury, Karen Clarke, Mark Rouncefield, Ian Sommerville
This paper is interested in the design of technology in domestic, or home, settings. The systems themselves have become increasingly complex and the need for dependable systems correspondingly...
Health Informatics Journal Implementing an HIS project: everyday (2008)
Dave Martin, John Mariani, Mark Rouncefield, Dave Martin, John Mariani, Mark Rouncefield
features and practicalities of NHS project work
Guy Dewsbury, Mark Rouncefield, Karen Clarke, Ian Sommerville
This paper documents work from the EPSRC 'EQUATOR ’ and 'Dependability Interdisciplinary Research Collaboration on Computer Based Systems ’ (DIRC) concerned with the appropriate design...
Karen Clarke, John Rooksby, Mark Rouncefield, Rob Procter, Roger Slack, Karen Clarke, ...
This paper presents findings from observational studies of work practice in two ‘information giving ’ services – a poisons information service and a mental health helpline – as a precursor to...
K. Clarke, M. Hartswood, R. Procter, M. Rouncefield, R. Slack, R. Williams, ...
© 2002 SAGE Publications. All rights reserved. Not for commercial use or unauthorized distribution. Improving ‘knife to skin time’: process modelling and new technology in medical work
The Importance of Being Earnest: everyday managerial work in financial services (2008)
Peter Tolmie, John A Hughes, Mark Rouncefield, The Importance Of, Peter Tolmie, John A Hughes
On-Line Papers – Copyright This online paper may be cited or briefly quoted in line with the usual academic conventions. You may also download them for your own personal use. This paper must not be...
Connor Graham, Keith Cheverst, Dan Fitton, Mark Rouncefield
Abstract. This paper considers some social features of a simple technology- SMS texting- as a means of enabling people to send messages as a routine feature of everyday working life. It uses a rich...
When Geography Matters- Location Awareness and Community Care (2008)
Keith Cheverst, Karen Clarke, Guy Dewsbury, Dan Fitton, Terry Hemmings, Mark Rouncefield
This paper presents some of the early design work of the 'Care in the Digital
engineering industries, rapid (2008)
As Use, Keith Cheverst, Alan Dix, Mark Rouncefield, George Saslis-lagoudakis
Within the manufacturing and
Implementing an EPR Project: Everyday Features and Practicalities of NHS Project Work (2008)
Dave Martin, John Mariani, Mark Rouncefield
Abstract: This paper considers some of the everyday practicalities of delivering an electronic health record project within an NHS Hospital Trust. Using ethnographic, observational, data we document...
Agile Management: Strategies for Developing a Social Networking Site for Scientists (2008)
Lin, Yuwei, Poschen, Meik, Procter, Rob, Voss, Alex, Goble, Carole, Bhagat, Jiten, ...
The Co-realisation of a Village Photo Display (2008)
Taylor, Nick, Cheverst, Keith, Dix, Alan, Silva, Paula Alexandra, Rouncefield, Mark
We describe the techniques used to evaluate the potential of situated photo displays in supporting notions of community in a rural village. Through a combination of ethnography, technology probe...
Chapter 28 'Keep Taking The Medication': Assistive Technologies For Medication Regimes in (2008)
Care Settings, Stewart Kember, Keith Cheverst, Karen Clarke, Guy Dewsbury, Terry Hemmings, ...
"Visions of what technology can do … are rarely based on any comprehensive
Storytelling and Design: the problem of leadership (2008)
Simon Kelly, Marian Iszatt White, John Rooksby, Mark Rouncefield
“Stories provide a good first pass at what is important, from the point of view of the users; they provide the designer with a glimpse of what the user’s terrain feels like, and thus provide a...
John Hughes, Dave R, Mark Rouncefield, Peter Tolmie
This paper reflects on the results of a long-standing ethnography of customer-facing work within a large retail Bank. Features of the contingent and skilful nature of that work, in an institution...
'Dasein of the Times': Temporal Features of Dependability (2008)
Karen Clarke, John Hughes, Dave Martin, Mark Rouncefield
This paper is a modified version of a chapter in the PA2 ‘Trustbook ’ (Clarke et al. Forthcoming) that uses our ethnographic studies of everyday work to illustrate sociological approaches to...
Missing.pdf Publication Details (2008)
Andy Crabtree, Mark Rouncefield, Peter Tolmie, John A. Hughes
On-Line Papers – Copyright This online paper may be cited or briefly quoted in line with the usual academic conventions. You may also download them for your own personal use. This paper must not be...
Reading as Part of Computer Programming. An Ethnomethodological Enquiry (2008)
John Rooksby, David Martin, Mark Rouncefield
Abstract. This paper examines reading as done by programmers engaged in software development. Reading is an activity we feel should be of fundamental interest to studies of programming, but the...
David Martin, John Rooksby, Mark Rouncefield, Ian Sommerville
In this paper we report on an ethnographic study of a small software house to discuss the practical work of software testing. Through use of two rich descriptions, we discuss that ‘rigour ’ in...
Encouraging Community Spirit with Situated Displays (2008)
Taylor, Nick, Rouncefield, Mark, Cheverst, Keith, Izadi, Shahram
There is a widespread belief that ‘community’ has been greatly diminished in many areas, partly attributed to the isolation and weak social ties encouraged by modern technology such as...
Designing Assistive Technologies For Medication Regimes in Care Settings. (2008)
Stewart Kember, Keith Cheverst, Karen Clarke, Guy Dewsbury, Terry Hemmings, Tom Rodden, ...
This paper presents some early design work of the 'Care in the Digital Community ’ research project- begun under the EPSRC IRC Network project EQUATOR. Gaining a comprehensive understanding of...
Leadership Leadership Refrains: Patterns of Leadership (2008)
Simon Kelly, Marian Iszatt White, Dave Martin, Mark Rouncefield, Simon Kelly, Marian Iszatt White, ...
Citations (this article cites 25 articles hosted on the
‘Sore Legs and Naked Bottoms’: Using Cultural Probes in Dependability Research (2008)
Andy Crabtree, Terry Hemmings, Tom Rodden, Karen Clarke, Guy Dewsbury, John Hughes, ...
Abstract: As digital technologies have matured, they have moved beyond the workplace to our everyday lives, presenting interesting methodological and research challenges. Attempting a useful input...
David Martin, John Rooksby, Mark Rouncefield, Ian Sommerville
In this paper we report on an ethnographic study of a small software house to discuss the practical work of software testing. Through use of two rich descriptions, we discuss that ‘rigour ’ in...
Dave Martin, Rob Procter, John Mariani, Mark Rouncefield
This paper presents data and analysis from a long term ethnographic study of the design and development of an electronic patient records system in a UK hospital Trust. The project is a public private...
Repairing' the Machine: A Case Study (2008)
Of The Evaluation, Mark Hartswood, Rob Procter, Mark Rouncefield, Roger Slack, James Soutter, ...
In this paper, we consider the problems of introducing computer-based tools into collaborative processes, arguing that such an introduction must attend to the sociality of work if it is not to impact...
‘ON BECOMING A DNP USER ’- SOME REFLECTIONS ON THE DEVELOPING USE OF A (2007)
Dave Calvey, John A Hughes, Tom Rodden, Mark Rouncefield, Mark Rouncefield
Reflections on the developing use of a
Growing older digitally: designing technology for older people (2007)
Guy Dewsbury, Karen Clarke, John Hughes, Mark Rouncefield, Lan Sommerville
Cultural probes; design; ethnography and assistire technology. This paper documents work from the EPSRC 'EQUATOR ' and 'Dependability' Interdisciplinary Research Collaborations,...
MediPic: support for medication management (2007)
Stewart Kember, Mark Rouncefield, Adrian Friday, Peter Phillips
This paper describes the initial design of a device to support the management of medication in a community care environment. From requirements identified through ethnographic study, the proposed...
'Getting the Message': SMS Messaging and Community Care (2007)
Keith Cheverst, Guy Dewsbury, Dan Fitton, Mark Rouncefield
This paper presents some of the early design work of the 'Digital Care ' research project. We outline some initial findings and designs from this interdisciplinary research project focusing...
Combining Methodologies For Core Process Re-design (2007)
Dave R, John A Hughes, Raul Espejo, Dave Randall, John A. Hughes, Mark Rouncefield, ...
This paper explores the value of employing two different research methodologies, ethnomethodologically informed ethnography and management cybernetics, in the re-design of the lending process in a...
Evaluating Groupware in a Business Environment (2007)
Steve Blythin, Steve Blythin, Mark Rouncefield, Mark Rouncefield
This short position paper briefly reflects on some aspects of the work of the SYCOMT Project, carried out over the past three years in a major clearing bank in the UK, and may be regarded as a case...
Support Services and Design, (2007)
John A Hughes, Steinar Kristoffersen, Tom Rodden, Steve Blythin, Steve Blythin, Kristoffersen Tom Rodden, ...
This paper reports on the installation and use of two commercial `groupware ' systems, a videolink and electronic document exchange, in a major clearing bank in the UK. It suggests some of the...
NIVERSITY Virtual Organisations and the Customer: How `virtual (2007)
Professor John Hughes, Dave R, Peter Tolmie, Dave Randall, Mark Rouncefield, Mark Rouncefield
This paper reflects on the results of a long-standing ethnography of customer-facing work within a large retail Bank. Features of the contingent and skilful nature of that work, in an institution...
Dave R, John A Hughes, Tom Rodden, Mark Rouncefield, Ian Sommerville, Peter Tolmie
Banking on the Old Technology: understanding the organizational context of `legacy ' issues.
LANCASTER UNIVERSITY Computing (2007)
Andy Crabtree, Andy Crabtree, David M. Nichols, David M. Nichols, Mark Rouncefield, Mark Rouncefield, ...
The contribution of ethnomethodologically-informed ethnography to the process of designing digital libraries
Probing Communities: Study of a Village Photo Display (2007)
Taylor, Nick, Cheverst, Keith, Fitton, Dan, Race, Nicholas J. P., Rouncefield, Mark, Graham, Connor
In this paper we describe a technology probe aiming to aid understanding of how digital displays can help support communities. Using a simple photo gallery application, deployed in a central social...
How can I help you? Call Centres, classification work and coordination (2007)
Martin, David, O'Neill, Jacki, Randall, David, Rouncefield, Mark
The original publication is available at http://www.springer.com/
How can I help you? Call Centres, classification work and coordination (2007)
Martin, David, O'Neill, Jacki, Randall, David, Rouncefield, Mark
The original publication is available at http://www.springer.com/
Exploring Awareness Related Messaging Through Two Situated-Display-Based Systems. (2007)
Cheverst, Keith;, Dix , Alan;, Fitton , Daniel;, Rouncefield , Mark;, Graham, Connor
This article focuses on our exploration of awareness issues through the design and long-term deployment of two systems: the Hermes office door display system (which enabled staff in a university...
Lessons From Failure: Re-conceiving Blogging as Personal Change Support (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark, Benda, Peter
This paper reports on research-driven design of quite ordinary social technologies. It describes an exploratory field study involving re-conceiving a social technology designed to operate across...
Sharing Places: Digital Content and Lived Life (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark
The generation and sharing of digital content is being transformed by new advances in mobile technology. Here we wish to reflect on and review blogging and pervasive image capture and sharing...
Sharing Places: Digital Content and Lived Life (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark
The generation and sharing of digital content is being transformed by new advances in mobile technology. Here we wish to reflect on and review blogging and pervasive image capture and sharing...
Sharing Places: Digital Content and Lived Life (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark
The generation and sharing of digital content is being transformed by new advances in mobile technology. Here we wish to reflect on and review blogging and pervasive image capture and sharing...
Lessons From Failure: Re-conceiving Blogging as Personal Change Support (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark, Benda, Peter
This paper reports on research-driven design of quite ordinary social technologies. It describes an exploratory field study involving re-conceiving a social technology designed to operate across...
Sharing Places: Digital Content and Lived Life (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark
The generation and sharing of digital content is being transformed by new advances in mobile technology. Here we wish to reflect on and review blogging and pervasive image capture and sharing...
Lessons From Failure: Re-conceiving Blogging as Personal Change Support (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark, Benda, Peter
This paper reports on research-driven design of quite ordinary social technologies. It describes an exploratory field study involving re-conceiving a social technology designed to operate across...
Sharing Places: Digital Content and Lived Life (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark
The generation and sharing of digital content is being transformed by new advances in mobile technology. Here we wish to reflect on and review blogging and pervasive image capture and sharing...
Lessons From Failure: Re-conceiving Blogging as Personal Change Support (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark, Benda, Peter
This paper reports on research-driven design of quite ordinary social technologies. It describes an exploratory field study involving re-conceiving a social technology designed to operate across...
Sharing Places: Digital Content and Lived Life (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark
The generation and sharing of digital content is being transformed by new advances in mobile technology. Here we wish to reflect on and review blogging and pervasive image capture and sharing...
Lessons From Failure: Re-conceiving Blogging as Personal Change Support (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark, Benda, Peter
This paper reports on research-driven design of quite ordinary social technologies. It describes an exploratory field study involving re-conceiving a social technology designed to operate across...
Sharing Places: Digital Content and Lived Life (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark
The generation and sharing of digital content is being transformed by new advances in mobile technology. Here we wish to reflect on and review blogging and pervasive image capture and sharing...
Lessons From Failure : Re-conceiving Blogging as Personal Change Support (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark, Balmford, James, Benda, Peter
This paper reports on research-driven design of quite ordinary social technologies. It describes an exploratory field study involving re-conceiving a social technology designed to operate across...
Sharing Places: Digital Content and Lived Life (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark
The generation and sharing of digital content is being transformed by new advances in mobile technology. Here we wish to reflect on and review blogging and pervasive image capture and sharing...
Lessons From Failure : Re-conceiving Blogging as Personal Change Support (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark, Balmford, James, Benda, Peter
This paper reports on research-driven design of quite ordinary social technologies. It describes an exploratory field study involving re-conceiving a social technology designed to operate across...
Sharing Places: Digital Content and Lived Life (2007)
Graham, Connor, Satchell, Christine, Rouncefield, Mark
The generation and sharing of digital content is being transformed by new advances in mobile technology. Here we wish to reflect on and review blogging and pervasive image capture and sharing...
Technology for the Humdrum: trajectories, interactional needs and a care setting (2006)
Connor Graham, Keith Cheverst, Mark Rouncefield
We report on a care setting where staff looking after ex-psychiatric hospital patients used mobile and stationary communications technology (e.g. mobile phones and a messaging system) and physical...
Technology for the Humdrum: trajectories, interactional needs and a care setting (2006)
Connor Graham, Keith Cheverst, Mark Rouncefield
We report on a care setting where staff looking after ex-psychiatric hospital patients used mobile and stationary communications technology (e.g. mobile phones and a messaging system) and physical...
Technology for the Humdrum: trajectories, interactional needs and a care setting (2006)
Connor Graham, Keith Cheverst, Mark Rouncefield
We report on a care setting where staff looking after ex-psychiatric hospital patients used mobile and stationary communications technology (e.g. mobile phones and a messaging system) and physical...
Developing digital records: early experiences of record and replay (2006)
Andy Crabtree, Andrew French, Chris Greenhalgh, Steve Benford, Keith Cheverst, Mark Rouncefield, ...
Abstract. In this paper we consider the development of ‘digital records ’ to support ethnographic study of interaction and collaboration in ubiquitous computing environments and articulate the...
Timing in the art of integration: 'that's how the Bastille got stormed' (2005)
Martin, David, Rouncefield, Mark, O'Neill, Jacki, Hartswood, Mark, Randall, David
This paper was originally presented at th ACM SIGGROUP conference on Supporting group work, 2005, Sanibel Island, Florida, USA.
Timing in the art of integration: 'that's how the Bastille got stormed' (2005)
Martin, David, Rouncefield, Mark, O'Neill, Jacki, Hartswood, Mark, Randall, David
This paper was originally presented at th ACM SIGGROUP conference on Supporting group work, 2005, Sanibel Island, Florida, USA.
Technology for the humdrum: Trajectories, interactional needs and a care setting (2005)
Connor Graham, Keith Cheverst, Mark Rouncefield
We report on a care setting where staff looking after ex-psychiatric patients were supported by mobile and stationery communications technology (e.g. mobile phones, a messaging system) and physical...
Submitted under the TA EAT (2005)
Edited Jo Mackie, Mark Rouncefield, Gordon Baxter, Guy Dewsbury, Andrew Monk, Ian Sommerville
ISBN 1-86220-159-5
Exploring Mobile Phone Interaction with Situated Displays (2005)
Keith Cheverst Alan, Alan Dix, Daniel Fitton, Chris Kray, Mark Rouncefield, George Saslis-lagoudakis, ...
One of the most promising possibilities for supporting user interaction with public displays is the use of personal mobile phones. Furthermore, by utilising Bluetooth users should have the capability...
Workshop position paper: Understanding space, place and ‘community (2005)
Mark Rouncefield, Keith Cheverst, Alan Dix, Martin Gibbs, Connor Graham
The anti-social model of disability (2004)
Dewsbury, Guy, Clarke, Karen, Randall, David, Rouncefield, Mark, Sommerville, Ian
This metadata relates to an electronic version of an article published in Disability and society, vol. 19, no. 2, 2004, pp. 145-158. Disability and society is available online at informaworldTM at...
The anti-social model of disability (2004)
Dewsbury, Guy, Clarke, Karen, Randall, David, Rouncefield, Mark, Sommerville, Ian
This metadata relates to an electronic version of an article published in Disability and society, vol. 19, no. 2, 2004, pp. 145-158. Disability and society is available online at informaworldTM at...
Implementing an HIS project: everyday features and practicalities of NHS project work. (2004)
Martin, Dave;, Mariani, John;, Rouncefield , Mark
This article considers some of the everyday practicalities of delivering an electronic health record project within an NHS hospital trust. Using ethnographic, observational data we document how and...
Exploring the utility of remote messaging and situated office door displays (2003)
Cheverst, Keith, Dix, Alan, Fitton, Dan, Friday, Adrian, Rouncefield, Mark
In recent years, the proliferation in use of the GSM short message service (or SMS) has prompted numerous studies into person to person messaging via mobile devices. However, to date, there has been...
Informing the requirements process with patterns of cooperative interaction (2003)
Ian Sommerville, David Martin, Mark Rouncefield
The need to understand the social context within which work to be supported by computer-based systems takes place is broadly recognised within the RE community. Ethnographic studies have been used in...
A dependability model for domestic systems (2003)
Guy Dewsbury, Ian Sommerville, Karen Clarke, Mark Rouncefield
Abstract. Technically-based models of dependability such as Laprie's model suggest that there are attributes that should be reflected in the design of a system. These attributes tend to be...
Dependable red hot action (2003)
Karen Clarke, John Hughes, Dave Martin, Mark Rouncefield, Corin Gurr, Mark Hartswood, ...
Abstract. We present a brief observational, ‘ethnographic’, study of the Roughing Mill in a steel plant and use material from recorded activities to provide ‘illustrative vignettes ’ of some...
Gathering Requirements for Inclusive Design (2003)
Mark Blythe, Gordon Baxter, Peter Wright, Keith Cheverst, Karen Clarke, Guy Dewsbury, ...
This paper reports on two qualitative methods- 'technology biographies ' and 'cultural probes '- as methods to facilitate research in interdisciplinary research in domestic...
Dependable red hot action (2003)
Karen Clarke, John Hughes, Dave Martin, Mark Rouncefield, Corin Gurr, Mark Hartswood, ...
Abstract. We present a brief observational, ‘ethnographic’, study of the Roughing Mill in a steel plant and use material from recorded activities to provide ‘illustrative vignettes ’ of some...
Dependable red hot action (2003)
John Hughes, Dave Martin, Mark Rouncefield, Ian Sommerville, Mark Hartswood, Rob Procter, ...
Abstract. We present a brief observational, 'ethnographic', study of the Roughing Mill in a steel plant and use material from recorded activities to provide ‘illustrative vignettes ’ of...
A dependability model for domestic systems (2003)
Guy Dewsbury, Ian Sommerville, Karen Clarke, Mark Rouncefield
Abstract. Technically-based models of dependability such as Laprie's model suggest that there are attributes that should be reflected in the design of a system. These attributes tend to be...
MediPic: Support for Medication Management (2001)
Kember, S., Rouncefield, Mark, Friday, Adrian, Phillips, Peter
This paper describes the initial design of a device to support the management of medication in a community care environment. From requirements identified through ethnographic study, the proposed...
Design and Digital Care (2001)
Rouncefield, Mark, Cheverst, Keith, Friday, Adrian, Kember, S., Mitchell, Keith, Phillips, Peter
Finding patterns in the fieldwork (2001)
Martin, David, Rodden, Tom, Rouncefield, Mark, Sommerville, Ian, Viller, Stephen
This paper presents a pattern-based approach to documenting and communicating findings from ethnographic fieldwork to inform the design of CSCW systems. ECSCW is a tier 1 and conference with an...
'Memories are made of this': explicating organisational knowledge and memory (2001)
Randall, David, Hughes, John A., O'Brien, Jon, Rouncefield, Mark, Tolmie, Peter
These bibliographic details relate to a post-peer-review, pre-copyedit version of an article published in the European Journal of Information Systems. The definitive publisher-authenticated version,...
'Memories are made of this': explicating organisational knowledge and memory (2001)
Randall, David, Hughes, John A., O'Brien, Jon, Rouncefield, Mark, Tolmie, Peter
These bibliographic details relate to a post-peer-review, pre-copyedit version of an article published in the European Journal of Information Systems. The definitive publisher-authenticated version,...
Some 'real' problems of 'virtual' organisation (2001)
Hughes, John A., O'Brien, Jon, Randall, David, Rouncefield, Mark, Tolmie, Peter
Full-text of this article is not available in this e-prints service. This article was originally published in New Technology, Work and Employment, published by and copyright Wiley-Blackwell...
Some 'real' problems of 'virtual' organisation (2001)
Hughes, John A., O'Brien, Jon, Randall, David, Rouncefield, Mark, Tolmie, Peter
Full-text of this article is not available in this e-prints service. This article was originally published in New Technology, Work and Employment, published by and copyright Wiley-Blackwell...
Cheverst, Keith, Kember, S., Friday, Adrian, Phillips, Peter, Rouncefield, Mark, Rodden, Tom, ...
This paper is primarily about design and some of the difficulties of 'appropriate' design in care settings: about the interaction between technologies, application domains, design methodologies and...
'Safety in numbers': calculation and document re-use in knowledge work (2001)
Harper, Richard, Proctor, Robert, Randall, David, Rouncefield, Mark
This paper was originally presented at ACM 2001 International Conference on Supporting Group Work, Boulder, Colorado, 1-3 October 2001.
'Safety in numbers': calculation and document re-use in knowledge work (2001)
Harper, Richard, Proctor, Robert, Randall, David, Rouncefield, Mark
This paper was originally presented at ACM 2001 International Conference on Supporting Group Work, Boulder, Colorado, 1-3 October 2001.
Finding patterns in the fieldwork (2001)
Martin, David, Rodden, Tom, Rouncefield, Mark, Sommerville, Ian, Viller, Stephen
This paper presents a pattern-based approach to documenting and communicating findings from ethnographic fieldwork to inform the design of CSCW systems. ECSCW is a tier 1 and conference with an...
Paper Title Authors, David Martin, David Martin, Tom Rodden, Tom Rodden, Mark Rouncefield, ...
This paper considers the potential of using patterns of cooperative interaction to support the development of general design principles drawn from a range of work settings. It reports on the...
Patterns of home life: informing design for domestic environments (2000)
John Hughes, Tom Rodden, Mark Rouncefield, Stephen Viller
Abstract. This paper considers how we may provide support for the development of general design principles in domestic environments. In particular we examine the potential for using design patterns...
Getting to know the 'customer in the machine' (1999)
Hughes, John A., O'Brien, Jon, Randall, David, Rodden, Tom, Rouncefield, Mark, Tolmie, Peter
This paper was originally presented at the International Conference on Supporting Group Work November 14-17, 1999 Phoenix, Arizona, USA.
Getting to know the 'customer in the machine' (1999)
Hughes, John A., O'Brien, Jon, Randall, David, Rodden, Tom, Rouncefield, Mark, Tolmie, Peter
This paper was originally presented at the International Conference on Supporting Group Work November 14-17, 1999 Phoenix, Arizona, USA.
Ethnography: some practicalities of ethnographic analysis (1997)
Mark Rouncefield, John A Hughes
The aims of this section are: 1. To outline some practical advice in describing ethnography to clients. 2. To outline what ethnography can and cannot do. 3. To present some practical advice on `doing...
Ethnography, Communication and Support for Design (1997)
John Hughes, Jon O Brien, Tom Rodden, Mark Rouncefield
This paper reflects on our experiences in supporting communication between fieldworkers and the designers of cooperative systems. We have investigated the nature of this communication by using a tool...
Presenting Ethnography in the Requirements Process (1995)
John Hughes, Jon O'Brien, John Hughes, Tom Rodden, Tom Rodden, Mark Rouncefield, ...
this paper we argue that industrial development of interactive systems has to recognise the social dimension of work if they are to fully meet the real needs of their users Under current approaches...
H. Marmohn, Y. Sundblad, K. Schmidt (editors, Dave Randall, Mark Rouncefield, John A. Hughes
ethnomethodologically informed ethnography in CSCW
Working with "Constant Interruption": CSCW and the Small Office (1994)
The Small Office, Mark Rouncefield, Mark Rouncefield, John A Hughes, John A Hughes, Tom Rodden, ...
Ethnographic studies of CSCW have often seemed to involve the investigation of relatively large scale and highly specific systems; consequently ignoring the small office within which many people...