The Perfect Search Engine is Not Enough: A Study of Orienteering Behavior in Directed Search (2009)
Mark S. Ackerman, Christine Alvarado, David Karger, Jaime Teevan
What: Sometimes, searching for electronic information can be a complex, multistage process, where a user’s information need evolves throughout the course of the search. On the other hand, often a...
Steve Harrison, Mark S. Ackerman, Phoebe Sengers, Thomas Erickson
Design and evaluation in mainstream HCI have often relied on scientific measurements of efficiency and error. Although usability and usefulness are still primary concerns for HCI, researchers and...
Virtual Community Maintenance with a Collaborative Repository (2008)
Mark S. Ackerman, Paul J. Resnick, Sean Munson
Virtual communities, like all communities, require ongoing community maintenance activities. This paper presents an empirical study examining how a wiki repository was used to help overcome some of...
Competing to Share Expertise: the Taskcn Knowledge Sharing Community (2008)
Jiang Yang, Lada A. Adamic, Mark S. Ackerman
"Witkeys " are websites in China that form a rapidly growing webbased knowledge market. A user who posts a task also offers a small fee, and many other users submit their answers to...
SISN: A Toolkit for Augmenting Expertise Sharing via Social Networks (2008)
Jun Zhang, Yang Ye, Mark S. Ackerman, Yan Qu
Abstract. The current study attempts to address the social-technical gap by developing a toolkit that can help information seekers to search for expertise and seek information via their social...
Organizational Memory for a Scientific Community (2008)
Many forms of organizational memory must exist embedded within the organizational processes and tasks. This paper argues that “‘memory-in-the small, ” memory utilized in the performance of an...
Knowledge sharing and Yahoo Answers: Everyone knows something (2008)
Adamic, Lada A., Zhang, Jun, Bakshy, Eytan, Ackerman, Mark S.
Yahoo Answers (YA) is a large and diverse question-answer forum, acting not only as a medium for sharing technical knowledge, but as a place where one can seek advice, gather opinions, and satisfy...
Xspeak: A Use for a Speech Interface i dowing Syste (2008)
Mark S. Ackerman, Sanjay Man, Chris M. Schm
We discuss an application to add speech recognition capabilities to a window system in order to navigate among the windows of most immediate lase to the user. Xspeak is a system designed to...
Mark S. Ackerman, Christine Halverson
Organizational memory, knowledge management, distributed cognition, memory reuse, information reuse, contextualization, trajectories of information, boundary objects, corporate memory, collective...
Observations on Using Speech Input for Window Navigation (2008)
Chris Schm, Debby Hindus, Mark S. Ackerman, Sanjay Man
emai1:geekQmedia-1ab.media.mit.edu We discuss the suitability of speech recognition for navigating within a window system and we describe Xspeak, an iinpleinentation of voice control for the X Window...
Knowledge sharing and Yahoo Answers: Everyone knows something (2008)
Lada A. Adamic, Jun Zhang, Eytan Bakshy, Mark S. Ackerman
Yahoo Answers (YA) is a large and diverse question-answer forum, acting not only as a medium for sharing technical knowledge, but as a place where one can seek advice, gather opinions, and satisfy...
Collaborative Refinery: A Collaborative Information Workspace for the World Wide Web (2007)
David Mcdonald, Mark S. Ackerman
ion DB DB DB Collaborative Refinery February 26, 1997 20 following references to the archive items. Likewise, users can manipulate structural relations among collection items through database queries...
Explosion: How People Find Their Electronic Information (2007)
Christine Alvarado, Jaime Teevan, Mark S. Ackerman, David Karger
Abstract: We report on a study of how people look for information within email, files, and the Web. When locating a document or searching for a specific answer, people relied on their contextual...
Collaborative Refinery: A Collaborative Information Workspace for the World Wide Web (2007)
David W. Mcdonald, Mark S. Ackerman
The conceptual framework of a new system, Collaborative Refinery, is motivated by a scenario involving the creation of an FAQ. The scenario introduces the concepts of collecting, culling, organizing...
Virtual community maintenance with a collaborative repository (2007)
Hansen, Derek L., Ackerman, Mark S., Resnick, Paul J., Munson, Sean
Virtual communities, like all communities, require ongoing community maintenance activities. This paper presents an empirical study examining how a wiki repository was used to help overcome some of...
Jun Zhang, Mark S. Ackerman, Lada Adamic
Help-seeking communities have been playing an increasingly critical role the way people seek and share information online, forming the basis for knowledge dissemination and accumulation. Consider:...
Knowledge Work Artifacts: Kernel Cousins for Free/Open Source (2007)
Margaret Elliott, Mark S. Ackerman, Walt Scacchi
Most empirical studies of peer production have focused on the final products of these efforts (such as software in Free/Open Source projects), but there are also many other knowledge artifacts that...
Competing to Share Expertise: the Taskcn Knowledge Sharing Community (2005)
Jiang Yang, Lada A. Adamic, Mark S. Ackerman
"Witkeys " are websites in China that form a rapidly growing web-based knowledge market. A user who posts a task also offers a small fee, and many other users submit their answers...
Privacy in pervasive environments: next generation labeling protocols (2004)
In pervasive environments, privacy is likely to be a major issue for users, and users will want to be notified of potential data capture. To provide notice to users, this paper argues for what it...
Ackerman, Mark S., Halverson, Christine
For proper knowledge management, organizations must consider how knowledge is kept and reused. The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations;...
The perfect search engine is not enough: A study of orienteering behavior in directed search (2004)
Jaime Teevan, Christine Alvarado, Mark S. Ackerman, David R. Karger
This paper presents a modified diary study that investigated how people performed personally motivated searches in their email, in their files, and on the Web. Although earlier studies of directed...
The perfect search engine is not enough: A study of orienteering behavior in directed search (2004)
Jaime Teevan, Christine Alvarado, Mark S. Ackerman, David R. Karger
This paper presents a modified diary study that investigated how people performed personally motivated searches in their email, in their files, and on the Web. Although earlier studies of directed...
Surviving the Information Explosion: How People Find Their Electronic Information (2003)
Alvarado, Christine, Teevan, Jaime, Ackerman, Mark S., Karger, David
We report on a study of how people look for information within email, files, and the Web. When locating a document or searching for a specific answer, people relied on their contextual knowledge of...
Surviving the Information Explosion: How People Find Their Electronic Information (2003)
Alvarado, Christine, Teevan, Jaime, Ackerman, Mark S., Karger, David
We report on a study of how people look for information within email, files, and the Web. When locating a document or searching for a specific answer, people relied on their contextual knowledge of...
Sharing Expertise : Beyond Knowledge Management (2003)
Ackerman, Mark S. (ed.), Pipek, Volkmar (ed.), Wulf, Volker (ed.)
Sharing Expertise : Beyond Knowledge Management (2003)
Ackerman, Mark S. (ed.), Pipek, Volkmar (ed.), Wulf, Volker (ed.)
0-262-01195-6
Joining the Backstage: Locality and Centrality in an Online Community (2003)
Wayne G. Lutters, Mark S. Ackerman
The design of viable, small-scale community spaces on the Net is often a hit-or-miss affair. To better understand promising approaches in this design space, we go back in time to examine an earlier...
Joining the Backstage: Locality (2003)
And Centrality In, Wayne G. Lutters, Mark S. Ackerman
The design of viable, small-scale community spaces on the Net is often a hit-or-miss affair. To better understand promising approaches in this design space, it is necessary to go back in time to...
Surviving the information explosion: how people find their electronic information (2003)
Christine Alvarado, Jaime Teevan, Mark S. Ackerman, David Karger
Abstract: We report on a study of how people look for information within email, files, and the Web. When locating a document or searching for a specific answer, people relied on their contextual...
I-DIAG: From community discussion to knowledge distillation (2003)
Mark S. Ackerman, Anne Swenson, Stephen Cotterill
Abstract. I-DIAG is an attempt to understand how to take the collective discussions of a large group of people and distill the messages and documents into more succinct, durable knowledge. I-DIAG is...
I-DIAG: From community discussion to knowledge distillation (2003)
Mark S. Ackerman, Anne Swenson, Stephen Cotterill
Abstract. I-DIAG is an attempt to understand how to take the collective discussions of a large group of people and distill the messages and documents into more succinct, durable knowledge. I-DIAG is...
Over the last 10 years, Computer-Supported Cooperative Work (CSCW) has identified a base set of findings. These findings are taken almost as assumptions within the field. In summary, they argue that...
Over the last 10 years, Computer-Supported Cooperative Work (CSCW) has identified a base set of findings. These findings are taken almost as assumptions within the field. In summary, they argue that...
Over the last 10 years, Computer-Supported Cooperative Work (CSCW) has identified a base set of findings. These findings are taken almost as assumptions within the field. In summary, they argue that...
Developing for Privacy: Civility Frameworks and Technical Design (2000)
Mark Ackerman Computing, Mark S. Ackerman
The Sunday Boston Globe of January 30, 2000 was very representative of current newspapers. In addition to the usual mayhem, fires, weather, traffic accidents, and sports, the newspaper contained a...
identified a base set of findings. These findings are taken almost as assumptions within the field. In summary, they argue that human activity is highly flexible, nuanced, and contextualized and that...
Collaborative Support for Informal Information in Collective Memory Systems (2000)
Mark S. Ackerman, David W. Mcdonald
Informal information, such as the expertise of an organization or the workarounds practiced by a community, is a critical part of organizational or collective memory systems. From a usercentered...
M.S.: Expertise Recommender: A Flexible Recommendation System and Architecture (2000)
David W. Mcdonald, Mark S. Ackerman
Locating the expertise necessary to solve difficult problems is a nuanced social and collaborative problem. In organizations, some people assist others in locating expertise by making referrals....
Beyond Concern: Understanding Net Users' Attitudes About Online Privacy (1999)
Cranor, Lorrie Faith, Reagle, Joseph, Ackerman, Mark S.
People are concerned about privacy, particularly on the Internet. While many studies have provided evidence of this concern, few have explored the nature of the concern in detail, especially for the...
Organizational Memory: Processes, Boundary Objects, and Trajectories (1999)
The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a...
Memory in the Small: Combining Collective Memory and Task Support for a Scientific Community (1999)
Mark S. Ackerman, Mark S. Ackerman, Eric Mandel, Eric Mandel, Contact Mark Ackerman, Contact Mark Ackerman
Many forms of memory exist embedded within the processes and tasks of an organization or community. "Memory-in-the small", or memory utilized in the performance of an institutionally...
Privacy in E-Commerce: Examining User Scenarios and Privacy Preferences (1999)
Privacy is a necessary concern in electronic commerce. It is difficult, if not impossible, to complete a transaction without revealing some personal data -- a shipping address, billing information,...
Beyond Concern: Understanding Net Users'Attitudes About Online Privacy (1999)
Lorrie Faith Cranor, Joseph Reagle, Mark S. Ackerman
Introduction Over the past decade, numerous surveys conducted around the world have found consistently high levels of concern about privacy. The more recent studies have found that this concern is as...
Organizational Memory: Processes, Boundary Objects, and Trajectories (1999)
Mark S. Ackerman, Christine Halverson
The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a...
Considering an Organization's Memory (1998)
Mark S. Ackerman, Christine Halverson
The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to a few uses. In this paper we examine what memory in an...
Many forms of organizational memory must exist embedded within the organizational processes and tasks. This paper argues that "memory-in-the small," memory utilized in the performance of an...
The Do-I-Care Agent: Effective Social Discovery and Filtering on the Web (1997)
Mark S. Ackerman, Brian Starr, Michael Pazzani
The Web is a vast, dynamic source of information and resources. Because of its size and diversity, it is increasingly likely that if the information one seeks is not already there, it will be soon....
Do-I-Care: A Collaborative Web Agent (1996)
Brian Starr, Mark S. Ackerman, Michael Pazzani
Social filtering and collaborative resource discovery mechanisms often fail because of the extra burden, even tiny, placed on the user. This work proposes an innovative World Wide Web agent that uses...
Thunderwire: A Field Study of an Audio-Only Media Space (1996)
Debby Hindus, Mark S. Ackerman, Scott Mainwaring, Brian Starr
To explore the potential of using audio by itself in a shared media system, we studied a workgroup using an audio-only media space. This media space, called Thunderwire, combined high-quality audio...
Answer Garden 2: Merging Organizational Memory with Collaborative Help (1996)
Mark S. Ackerman, David W. McDonald
This research examines a collaborative solution to a common problem, that of providing help to distributed users. The Answer Garden 2 system provides a secondgeneration architecture for...
Thunderwire: A Field study of an Audio-Only Media Space (1996)
Debby Hindus, Mark S. Ackerman, Scott Mainwaringl, Brian Starr
To explore the potential of using audio by itself in a shared media system, we studied a workgroup using an audio-only media space. This media space, called Thunderwire, combined high-quality audio...
Do I Care?--Tell me what's changed on the Web (1996)
Brian Starr, Mark S. Ackerman, Michael Pazzani
We describe the Do-I-Care agent, which uses machine learning to detect “interesting ” changes to Web pages previously found to be relevant. Because this agent focuses on changes to known pages...
Collection Maintenance in the Digital Library (1995)
Mark S. Ackerman, Roy T. Fielding
Maintenance will be critical to digital libraries, especially those that promote broad access to diverse, informal materials. If ignored, maintenance issues within the digital library -- especially...
Answer garden : a tool for growing organizational memory / (1994)
Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1994.
Augmenting the organizational memory: a field study of answer garden (1994)
A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization’s...
Providing Social Interaction in the Digital Library (1994)
In the old days, we used to sit all in one room around the Mini. Everyone knew what was going on. If I had a problem, I could just ask. Now we all sit in our separate offices [with workstations] and...
Augmenting the Organizational Memory: A Field Study of Answer Garden (1994)
A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization's...
Providing Social Interaction in the Digital Library (1994)
Mark Ackerman Information, Mark S. Ackerman
This paper discusses why such interaction is important, and then presents a toolkit, called the Cafe ConstructionKit, that can provide computer-mediated communication support at low cost.
Providing Social Interaction in the Digital Library (1994)
Introduction As we build the digital library, we need to be careful not to carelessly obliterate some of the important features of current libraries. Many proposals for digital libraries remove...
Definitional and Contextual Issues in Organizational and Group Memories (1994)
This paper discusses findings from case studies of six organizations using or attempting to use the Answer Garden, a type of organizational memory system. Two major issues in the implementation of...
Metaphors along the Information Highway (1994)
It is absolutely essentially that the metaphors of use surrounding the NII and its component services be examined critically. We need to do this for two reasons. The descriptions and explanations of...
Answer garden : a tool for growing organizational memory (1993)
Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1994.
Answer garden : a tool for growing organizational memory / (1993)
Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1994.
Answer garden : a tool for growing organizational memory (1993)
Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1994.
Reexamining organizational memory (0000)
The article focuses on reexamination of organizational memory The article focuses on reexamination of organizational memory. After nearly 10 years of research, organizational memory...
Mirel, Barbara, Arts, D., Ackerman, Mark S., Kerber, Kevin, Klinkman, Michael
Clinical care management promises to help diminish the major health problem of depression. To realize this promise, front line clinicians must know which care management interventions are best for...
Reexamining organizational memory
The article focuses on reexamination of organizational memory The article focuses on reexamination of organizational memory. After nearly 10 years of research, organizational memory...