GroupBanter: Supporting Serendipitous Group Conversations with IM (2009)
Kori Inkpen, Steve Whittaker, Mary Czerwinski, James Wallace
Abstract. This paper describes GroupBanter, a tool for supporting serendipitous group conversations using instant messaging. We investigate the potential of ephemeral group conversations by providing...
Does Taking Notes Help You Remember Better? Exploring How Note Taking Relates to Memory (2009)
Vaiva Kalnikait, Steve Whittaker
People are aware of the fact that their memories are fallible and as a result they spend significant amounts of time preparing for subsequent memory challenges, e.g. by taking notes about information...
Bonnie A. Nardi, Heinrich Schwarz, Alian Kuchinsky, Robert Leichner, Steve Whittaker
Studies of video as a support for collaborative work have provided little hard evidence of its utility for either task performance or fostering telepresence, i.e. the conveyance of a faceto-face like...
Chapter 14 EVALUATING DIALOGUE STRATEGIES IN MULTIMODAL DIALOGUE SYSTEMS (2008)
Steve Whittaker, Marilyn Walker
Abstract Previous research suggests that multimodal dialogue systems providing both speech and pen input, and outputting a combination of spoken language and graphics, are more robust than unimodal...
Design and Evaluation of Systems to Support Interaction Capture and Retrieval (2008)
Steve Whittaker, Simon Tucker, Kumutha Swampillai, Rachel Laban
(corresponding author) Presumably man's spirit should be elevated if he can better review his shady past and analyze more completely and objectively his present problems. He has built a...
AT&T at TREC-7 SDR Track (2008)
Amit Singhal, John Choi, Donald Hindle, Julia Hirschberg, O Pereira, Steve Whittaker
AT&T participated in the Spoken Document Retrieval (SDR) track of TREC-7. Our speech retrieval system uses modern Information Retrieval (IR) methods in conjunction with in-house automatic speech...
Steve Whittaker, Quentin Jones, Bonnie Nardi, Mike Creech, Loren Terveen, Ellen Isaacs, ...
Modern work is a highly social process, offering many cues for people to organize communication and access information. Shared physical workplaces provide natural support for tasks such as (a) social...
INTEGRATING COMMUNICATION AND INFORMATION (2008)
Bonnie A. Nardi, Steve Whittaker, Ellen Isaacs, Mike Creech, Jeff Johnson, John Hainsworth
Ubiquitous computing is not only influencing our lives, but our livelihoods. Indeed, traditional career choices and paths will require fundamental attitude adjustments. Visualizing personal social...
Bonnie A. Nardi, Steve Whittaker, Heinrich Schwarz
Abstract. Through ethnographic research, we document the rise of personal social networks in the workplace, which we call intensional networks. Paradoxically, we find that the most fundamental unit...
Steve Whittaker, Quentin Jones, Bonnie Nardi, Mike Creech, Loren Terveen, Ellen Isaacs, ...
Modern work is a highly social process, offering many cues for people to organize communication and access information. Shared physical workplaces provide natural support for tasks such as (a) social...
Steve Whittaker, Victoria Bellotti, Jacek Gwizdka
PIM includes three areas of special importance: task management, personal archiving, and contact management. We explore how and why email is currently used to support these PIM functions, and the...
Mikael Wiberg Phd, Steve Whittaker
Interruptions are a central aspect of working life. The prevalence of remote coworkers and the use of mobile technology mean that interruptions are more prevalent, and workers have to learn to manage...
RUNNING HEAD: SUPPORTING COLLABORATIVE TASK MANAGEMENT (2008)
Steve Whittaker, Contact Information
Steve Whittaker is a Cognitive Psychologist with interests in the application of cognitive science principles and methods to the design of systems for computer mediated communication, collaborative...
Making Sense of Sense Making: On Kidd’s ‘The Marks are on the Knowledge Worker’ (2008)
This is a quirky, stimulating, original and wide-ranging paper. It challenges critical assumptions about the functions of computers, the nature of information
Towards Customizable Individualized Dialogue Systems (2008)
Marilyn Walker, Roger Moore, Steve Whittaker, Johanna Moore, Steve Young, U. Sheffield Speech
Spoken language dialogue systems are one of the few extant examples of an intelligent artifact that can interact with humans. As such, they provide a platform for exploring fundamental cognitive...
The boundaries of virtual communities (2008)
Quentin Jones, Loren Terveen, Steve Whittaker
This position paper is comprised of extracts from a research proposal we are currently putting together on the workshop topic. The grant is primarily about real and virtual places and community in...
Steve Whittaker, Thomas P. Moran, Stephen P. Farrell
Modern work is highly communication-centric. Research shows the critical role that communication applications- in particular email- play in everyday work. Email is used to organize and delegate...
Mikael Wiberg, Steve Whittaker
Interruptions are a central aspect of working life. The prevalence of remote co-workers and the use of mobile technology mean that interruptions are more prevalent, and workers have to learn to...
ATT Labs-Research Running head: Reference task agenda (2007)
Loren Terveen, Bonnie A. Nardi, Steve Whittaker, Steve Whittaker
Reference task agenda Let’s stop pushing the envelope and start addressing it: a reference task agenda for HCI
Now You Hear It, Now You Don't: Empirical Studies Of Audio Browsing Behavior (2007)
Christine H. Nakatani, Steve Whittaker, Julia Hirschberg
We present several studies that investigate how people use audio documents and uncover new principles for designing audio navigation technology. In particular, we report on an ethnographic study of...
Steve Whittaker, Heinrich Schwarz
Despite a wealth of electronic group tools for coordinating the software development process, instead we find many groups preferring to use apparently outmoded "material" tools in critical...
Steve Whittaker, Loren Terveen, Bonnie A. Nardi
Reference task agenda Let’s stop pushing the envelope and start addressing it: a
"I just played that a minute ago!: " Designing User Interfaces for Audio Navigation (2007)
Julia Hirschberg, John Choi, Christine Nakatani, Steve Whittaker
The current popularity of multimodal information retrieval research critically assumes that consumers will be found for the multimodal information thus retrieved and that interfaces can be designed...
Julia Hirschberg, Michiel Bacchiani, Don Hindle, Phil Isenhour, Aaron Rosenberg, Litza Stark, ...
Increasing amounts of public, corporate, and private audio data are available for use, but limited in usefulness by the lack of tools to permit their browsing and search. In this paper, we describe...
Hewlett-Packard Laboratories (2007)
Bonnie A. Nardi, Heinrich Schwarz, Allan Kuchinsky, Robert Leichner, Steve Whittaker, Robert Sclabassi
Reference task agenda 1 (2007)
Steve Whittaker, Loren Terveen, Bonnie A. Nardi
Running head: Reference task agenda We identify a problem with the process of research in the HCI community-- an overemphasis on "radical invention " at the price of achieving a...
AT&T at TREC-7 SDR Track (2007)
Amit Singhal, John Choi, Donald Hindle, Julia Hirschberg, O Pereira, Steve Whittaker
AT&T participated in the Spoken Document Retrieval (SDR) track of TREC-7. Our speech retrieval system uses modern Information Retrieval (IR) methods in conjunction with in-house automatic speech...
AT&T at TREC-7 SDR Track (2007)
Amit Singhal, John Choi, Donald Hindle, Julia Hirschberg, O Pereira, Steve Whittaker
AT&T participated in the Spoken Document Retrieval (SDR) track of TREC-7. Our speech retrieval system uses modern Information Retrieval (IR) methods in conjunction with in-house automatic speech...
Interaction and Outeraction: Instant Messaging in Action (2007)
We di cu finding from an ethnographic tudy of in tant me aging (IM) in the workplace and it implication for media theory. We de cribe how in tant me aging upport a variety of informal communication...
Steve Whittaker, Julia Hirschberg
When users access information from text, they engage in strategic fixation, visually scanning the text to focus on regions of interest. However, because speech is both serial and ephemeral, it does...
A Meeting Browser Evaluation Test (2005)
Wellner, Pierre, Flynn, Mike, Tucker, Simon, Whittaker, Steve
We introduce a browser evaluation test (BET), and describe a trial run application of the test. The BET is a method for assessing meeting browser performance using the number of observations of...
A Meeting Browser Evaluation Test (2005)
Wellner, Pierre, Flynn, Mike, Tucker, Simon, Whittaker, Steve
We introduce a browser evaluation test (BET), and describe a trial run application of the test. The BET is a method for assessing meeting browser performance using the number of observations of...
Analysing meeting records: an ethnographic study and technological implications (2005)
Steve Whittaker, Rachel Laban, Simon Tucker
Abstract. Whilst there has been substantial research into the support of meetings, there has been relatively little study of how meeting participants currently make records and how these records are...
Identifying user requirements for novel interaction capture (2005)
Simon Tucker, Steve Whittaker, Rachel Laban
Prior to building software to review meeting recordings it is important that we understand both the needs and current practices of meeting participants. Traditionally, such user requirements are...
A meeting browser evaluation test (2005)
Pierre Wellner, Mike Flynn, Simon Tucker, Steve Whittaker
We introduce a browser evaluation test (BET), and describe a trial run application of the test. BET is a method for assessing meeting browser performance using the number of observations of interest...
Steve Whittaker, Oviatt Et Al, Demonstrably Effective
� Human interaction is patently multimodal (Clark96,
Quentin Jones, Sukeshini A. Gr, Steve Whittaker, Keerti Chivakula, Loren Terveen
We present a conceptual framework for location-aware community systems and results from two studies of how sociallydefined places influence people’s information sharing and communication needs. The...
Accessing multimodal meeting data: Systems, problems and possibilities (2004)
Abstract. As the amount of multimodal meetings data being recorded increases, so does the need for sophisticated mechanisms for accessing this data. This process is complicated by the different...
Loren Terveen, Steve Whittaker, Quentin Jones, Quentin Jones, Sukeshini A. Gr, Sukeshini A. Gr, ...
In this paper we examine an emerging class of systems that link People-to-People-to-Geographical-Places; we call these P3-Systems. Through analyzing the literature, we have identified four major...
Abstract. Real time team co-ordination is a central problem for CSCW, but previous attempts to build novel systems to support it have not been greatly successful. One reason for this is that teams...
Theories and Methods in Mediated Communication (2003)
Computer mediated communication 2
Theories and Methods in Mediated Communication (2003)
Computer mediated communication 2 Technology mediated communication is a fact of life. The human communication apparatus is constrained in several ways. There are limits to the distance at which...
Seeing What Your Are Hearing: Coordinating (2003)
Responses To Trouble, Steve Whittaker, Brian Amento
Real time team co-ordination is a central problem for CSCW, but previous attempts to build novel systems to support it have not been greatly successful. One reason for this is that teams have often...
Look or listen: Discovering effective techniques for accessing speech data (2003)
Steve Whittaker, Julia Hirschberg
Commercial interfaces for accessing digital speech data are based on ‘tape recorder ’ metaphors. However, such interfaces make it highly laborious to access complex speech data. The absence of...
The character, functions, and styles of instant messaging in the workplace (2002)
Ellen Isaacs, Alan Walendowski, Steve Whittaker, Diane J. Schiano, Ace Kamm
Current perceptions of Instant Messaging (IM) use are based primarily on self-report studies. We logged thousands of (mostly) workplace IM conversations and evaluated their conversational...
MATCH: An architecture for multimodal dialogue systems (2002)
Srinivas Bangalore, Gunaranjan Vasireddy, A Stent, Patrick Ehlen, Marilyn Walker, Steve Whittaker, ...
Under consideration for other conferences (specify)? none Interfaces for mobile information access need to allow users to dynamically adapt their choice of modes according to their preferences, task...
Scanmail: a voicemail interface that makes speech browsable, readable and searchable (2002)
Steve Whittaker, Julia Hirschberg, Brian Amento, Litza Stark, Michiel Bacchiani, Philip Isenhour, ...
Increasing amounts of public, corporate, and private speech data are now available on-line. These are limited in their usefulness, however, by the lack of tools to permit their browsing and search....
S.: Characterizing instant messaging from recorded logs (2002)
Ellen Isaacs, Ace Kamm, Diane J. Schiano, Alan Walendowski, Steve Whittaker
Most studies about instant messaging (IM) are based on self-report data. We logged thousands of IM conversations and examined actual behavior to find characteristic patterns of IM use in the...
Steve Whittaker, Quentin Jones, Loren Terveen
Contact management is an important part of everyday work. People exchange business cards to try to enter each other’s contact lists. Local businesses provide refrigerator magnets and calendars so...
Scanmail: a voicemail interface that makes speech browsable, readable and searchable (2002)
Steve Whittaker, Julia Hirschberg, Brian Amento, Litza Stark, Michiel Bacchiani, Phil Isenhour, ...
Increasing amounts of public, corporate, and private speech data are now available on-line. These are limited in their usefulness, however, by the lack of tools to permit their browsing and search....
Fish or fowl: A wizard of oz evaluation of dialogue strategies in tehe restaurant domain (2002)
Steve Whittaker, Marilyn Walker, Johanna Moore
Recent work on evaluation of spoken dialogue systems suggests that the information presentation phase of complex dialogues is often the primary contributor to dialogue duration. This indicates that...
S.: Characterizing instant messaging from recorded logs (2002)
Ellen Isaacs, Ace Kamm, Diane J. Schiano, Alan Walendowski, Steve Whittaker
Most studies about instant messaging (IM) are based on self-report data. We logged thousands of IM conversations and examined actual behavior to find characteristic patterns of IM use in the...
User-tailored generation for spoken dialogue: an experiment (2002)
A Stent, Marilyn Walker, Steve Whittaker, Preetam Maloor
Recent work on evaluation of spoken dialogue systems suggests that the information presentation phase of complex dialogues is often the primary contributor to dialogue duration. Therefore, better...
Bonnie A. Nardi, Steve Whittaker, Ellen Isaacs, Mike Creech, Jeff Johnson, John Hainsworth
In a few short years, we have witnessed a massive uptake in the use of cell phones, personal digital assistants and hybrid devices that integrate phone, computer and Internet services. These devices...
Contact management: identifying contacts to support long-term communication (2002)
Much of our daily communication activity involves managing interpersonal communications and relationships. Despite its importance, this activity of contact management is poorly understood. We report...
Fish or fowl: A wizard of oz evaluation of dialogue strategies in tehe restaurant domain (2002)
Steve Whittaker, Marilyn Walker, Johanna Moore
Recent work on evaluation of spoken dialogue systems suggests that the information presentation phase of complex dialogues is often the primary contributor to dialogue duration. This indicates that...
The character, functions, and styles of instant messaging in the workplace (2002)
Ellen Isaacs, Alan Walendowski, Steve Whittaker, Diane J. Schiano, Ace Kamm
Current perceptions of Instant Messaging (IM) use are based primarily on self-report studies. We logged thousands of (mostly) workplace IM conversations and evaluated their conversational...
MATCH: An architecture for multimodal dialogue systems (2002)
Michael Johnston, Srinivas Bangalore, Gunaranjan Vasireddy, A Stent, Patrick Ehlen, Marilyn Walker, ...
Mobile interfaces need to allow the user and system to adapt their choice of communication modes according to user preferences, the task at hand, and the physical and social environment. We describe...
The place of face-to-face communication in distributed work (2002)
Bonnie A. Nardi, Agilent Technologies, Steve Whittaker
Most distributed work requires mediated communication, but the appropriate use of mediated, as compared with face-to-face communication, is not well understood. From our ethnographic research on...
Steve Whittaker, Quentin Jones, Loren Terveen
Contact management is an important part of everyday work. People exchange business cards to try to enter each other’s contact lists. Local businesses provide refrigerator magnets and calendars so...
NetWORKers and their activity in intensional networks (2002)
David Redmiles, Bonnie A. Nardi, Steve Whittaker, Heinrich Schwarz
Through ethnographic research, we document the rise of personal social networks in the workplace, which we call intensional networks. Paradoxically, we find that the most fundamental unit of analysis...
SCANMail: a voicemail interface that makes speech browsable, readable and searchable (2002)
Steve Whittaker, Julia Hirschberg, Brian Amento, Litza Stark, Michiel Bacchiani, Philip Isenhour, ...
Increasing amounts of public, corporate, and private speech data are now available on-line. These are limited in their usefulness, however, by the lack of tools to permit their browsing and search....
MATCH: An Architecture for Multimodal Dialogue Systems (2002)
Michael Johnston Srinivas, Michael Johnston, Srinivas Bangalore, Gunaranjan Vasireddy, A Stent, Patrick Ehlen, ...
Mobile interfaces need to allow the user and system to adapt their choice of communication modes according to user preferences, the task at hand, and the physical and social environment. We describe...
NetWORKers and their activity in intensional networks (2002)
Bonnie A. Nardi, Steve Whittaker, Heinrich Schwarz
Through ethnographic research, we document the rise of personal social networks in the workplace, which we call intensional networks. Paradoxically, we find that the most fundamental unit of analysis...
MATCH: An architecture for multimodal dialogue systems (2002)
Michael Johnston, Srinivas Bangalore, Gunaranjan Vasireddy, A Stent, Patrick Ehlen, Marilyn Walker, ...
Mobile interfaces need to allow the user and system to adapt their choice of communication modes according to user preferences, the task at hand, and the physical and social environment. We describe...
ContactMap: Using Personal Social Networks to Organize Communication in a Social Desktop (2002)
Steve Whittaker, Quentin Jones, Bonnie Nardi, Mike Creech, Loren Terveen, Ellen Isaacs, ...
A shared physical workplace is a rich social and informational environment. Tasks such as managing communication commitments, keeping track of collaborators and friends, and “social data mining ”...
The Character, Value, and Management of Personal Paper Archives (2001)
Steve Whittaker, Julia Hirschberg
We explore general issues concerning personal information management by investigating the characteristics of office workers ’ paper-based information. We examine the reasons people collect paper,...
The Character, Value, and Management of Personal Paper Archives (2001)
Steve Whittaker, Julia Hirschberg
We explored general issues concerning personal information management by investigating the characteristics of office workers ’ paper-based information, in an industrial research environment. We...
SCANMail: Browsing and searching speech data by content (2001)
Julia Hirschberg, Michiel Bacchiani, Don Hindle, Phil Isenhour, Aaron Rosenberg, Litza Stark, ...
Increasing amounts of public, corporate, and private audio data are available for use, but limited in usefulness by the lack of tools to permit their browsing and search. In this paper, we describe...
SCANMail: Audio navigation in the voicemail domain (2000)
Michiel Bacchiani, Julia Hirschberg, Aaron Rosenberg, Steve Whittaker, Donald Hindle, Phil Isenhour, ...
This paper describes SCANMail, a system that allows users to browse and search their voicemail messages by content through a GUI. Content based navigation is realized by use of automatic speech...
Evaluation metrics for generation (2000)
Srinivas Bangalore, Owen Rambow, Steve Whittaker
Certain generation applications may profit from the use of stochastic methods. In developing stochastic methods, it is crucial to be able to quickly assess the relative merits of different approaches...
Jotmail: a voicemail interface that enables you to see what was said (2000)
Steve Whittaker, Richard Daws, Julia Hirschberg, Urs Muller
stevew/julia/urs @ research.att.com Voicemail is a pervasive, but under-researched tool for workplace communication. Despite potential advantages of voicemail over email, current phone-based...
SCANMail: Audio navigation in the voicemail domain (2000)
Michiel Bacchiani, Julia Hirschberg, Aaron Rosenberg, Steve Whittaker, Donald Hindle, Phil Isenhour, ...
This paper describes SCANMail, a system that allows users to browse and search their voicemail messages by content through a GUI. Content based navigation is realized by use of automatic speech...
SCANMail: Audio navigation in the voicemail domain (2000)
Michiel Bacchiani, Julia Hirschberg, Aaron Rosenberg, Steve Whittaker, Donald Hindle, Phil Isenhour, ...
Increasing amounts of public, corporate, and private audio present a major challenge to speech, information retrieval, and human-computer interaction research: how can we help people to take...
Jotmail: a voicemail interface that enables you to see what was said (2000)
Steve Whittaker, Richard Davis, Julia Hirschberg, Urs Muller
Voicemail is a pervasive, but under-researched tool for workplace communication. Despite potential advantages of voicemail over email, current phone-based voicemail UIs are highly problematic for...
ASR satisficing: the effects of ASR accuracy on speech retrieval (2000)
Litza Stark, Steve Whittaker, Julia Hirschberg
We examine how differences in the accuracy of Automatic Speech Recognition transcripts affect users ' ability to use these in tasks requiring the retrieval of speech...
The Rules Behind Roles: Identifying Speaker Role in Radio Broadcasts (2000)
Regina Barzilay, Michael Collins, Julia Hirschberg, Steve Whittaker
Previous work has shown that providing information about story structure is critical for browsing audio broadcasts. We investigate the hypothesis that Speaker Role is an important cue to story...
Evaluation Metrics for Generation (2000)
Srinivas Bangalore, Owen Rambow, Steve Whittaker
Certain generation applications may profit from the use of stochastic methods. In developing stochastic methods, it is crucial to be able to quickly assess the relative merits of different approaches...
Finding information in audio: A new paradigm for audio browsing/retrieval (1999)
Julia Hirschberg, Steve Whittaker, Don Hindle, O Pereira, Amit Singhal
Information retrieval from audio data is sharply different from information retrieval from text, not simply because speech recognition errors affect retrieval effectiveness, but more fundamentally...
Spoken content-based audio navigation (SCAN (1999)
John Choi, Donald Hindle, Julia Hirschberg, O Pereira, Amit Singhal, Steve Whittaker
We describe SCAN, a system for retrieving and browsing speech documents from large audio corpora that uses new information retrieval and speech processing techniques to create easily navigable...
The Hidden Work in Virtual Work (1999)
Heinrich Schwarz, Bonnie A. Nardi, Steve Whittaker
This is a draft of 1 June 1999. It is a longer version of a paper going to be presented at the "International Conference on Critical Management Studies, " in Manchester, UK, July...
Spoken content-based audio navigation (SCAN (1999)
John Choi, Donald Hindle, Julia Hirschberg, O Pereira, Amit Singhal, Steve Whittaker
We describe SCAN, a system for retrieving and browsing speech documents from large audio corpora that uses new information retrieval and speech processing techniques to create easily navigable...
Rethinking Video As A Technology For Interpersonal Theory And Design Implications (1999)
This paper re-assesses the role of real-time video as a technology to support interpersonal communications at distance. We review three distinct hypotheses about the role of video in the...
Finding Information In Audio: A New Paradigm For Audio Browsing And Retrieval (1999)
Julia Hirschberg, Steve Whittaker, Don Hindle, Fernando Pereira, O Pereira, Amit Singhal
Information retrieval from audio data is sharply different from information retrieval from text, not simply because speech recognition errors affect retrieval effectiveness, but more fundamentally...
Finding Information In Audio: A New Paradigm For Audio Browsing And Retrieval (1999)
Julia Hirschberg Steve, Steve Whittaker, Don Hindle, O Pereira, Amit Singhal
Information retrieval from audio data is sharply different from information retrieval from text, not simply because speech recognition errors affect retrieval effectiveness, but more fundamentally...
SCAN: Designing and evaluating user interfaces to support retrieval from speech archives (1999)
Steve Whittaker, Julia Hirschberg, John Choi, Don Hindle, Fernando Pereira, O Pereira, ...
Previous examinations of search in textual archives have assumed that users first retrieve a ranked set of documents relevant to their query, and then visually scan through these documents, to...
Finding information in audio: A new paradigm for audio browsing/retrieval (1999)
Julia Hirschberg, Steve Whittaker, Don Hindle, O Pereira, Amit Singhal
Information retrieval from audio data is sharply different from information retrieval from text, not simply because speech recognition errors affect retrieval effectiveness, but more fundamentally...
SCAN - speech content based audio navigator: a systems overview (1998)
John Choi, Don Hindle, Julia Hirschberg, Ivan Magrin-chagnolleau, Christine Nakatani, O Pereira, ...
SCAN (Speech Content based Audio Navigator) is a spoken document retrieval system integrating speaker-independent, large-vocabulary speech recognition with information-retrieval to support...
An overview of the AT&T spoken document retrieval (1998)
John Choi, Don Hindle, Julia Hirschberg, Ivan Magrin-chagnolleau, Christine Nakatani, O Pereira, ...
We present an overview of a spoken document retrieval system developed at AT&T Labs-Research for the HUB4 Broadcast News corpus. This overview includes a description of the intonational phrase...
SCAN - speech content based audio navigator: a systems overview (1998)
John Choi, Don Hindle, Julia Hirschberg, Ivan Magrin-chagnolleau, Christine Nakatani, O Pereira, ...
SCAN (Speech Content based Audio Navigator) is a spoken document retrieval system integrating speaker-independent, large-vocabulary speech recognition with information-retrieval to support...
An overview of the AT&T spoken document retrieval (1998)
John Choi, Don Hindle, Julia Hirschberg, Ivan Magrin-chagnolleau, Christine Nakatani, O Pereira, ...
We present an overview of a spoken document retrieval system developed at AT&T Labs-Research for the HUB4 Broadcast News corpus. This overview includes a description of the intonational phrase...
All talk and all action: strategies for managing voicemail messages (1998)
Steve Whittaker, Julia Hirschberg, Christine H. Nakatani
Voicemail is a pervasive technology, but we know little about how users manage voice messages in executing everyday work. We analyze server logs, user surveys and interviews to identify three...
An overview of the AT&T spoken document retrieval (1998)
John Choi, Don Hindle, Julia Hirschberg, Ivan Magrin-chagnolleau, Christine Nakatani, O Pereira, ...
We present an overview of a spoken document retrieval system developed at AT&T Labs-Research for the HUB4 Broadcast News corpus. This overview includes a description of the intonational phrase...
Play it again: A study of the factors underlying speech browsing behavior (1998)
Steve Whittaker, Julia Hirschberg, Christine H. Nakatani
Several recent UIs support access to recorded speech archives, but these have not yet been systematically evaluated. We describe a laboratory study of speech archive browsing using a GUI. We evaluate...
SCAN - Speech Content Based Audio Navigator: A Systems Overview (1998)
John Choi Don, John Choi, Don Hindle, Julia Hirschberg, Ivan Magrin-chagnolleau, Christine Nakatani, ...
SCAN (Speech Content based Audio Navigator) is a spoken document retrieval system integrating speaker-independent, large-vocabulary speech recognition with information-retrieval to support...
All Talk and All Action: Strategies for Managing Voicemail Messages (1998)
Steve Whittaker, Julia Hirschberg, Christine H. Nakatani
Voicemail is a pervasive technology, but we know little about how users manage voice messages in executing everyday work. We analyze server logs, user surveys and interviews to identify three...
An Overview Of The Att Spoken Document Retrieval (1998)
John Choi, Don Hindle, Julia Hirschberg, Ivan Magrin-chagnolleau, Christine Nakatani, Fernando Pereira, ...
We present an overview of a spoken document retrieval system developed at AT&T Labs-Research for the HUB4 Broadcast News corpus. This overview includes a description of the intonational phrase...
The Dynamics of Mass Interaction (1998)
Steve Whittaker, Loren Terveen, Will Hill, Lynn Cherny
Usenet may be regarded as the world's largest conversational application, with over 17,000 newsgroups and 3 million users. Despite its ubiquity and popularity, however, we know little about the...
An Overview Of The Att Spoken Document Retrieval (1998)
John Choi Don, John Choi, Don Hindle, Julia Hirschberg, Ivan Magrin-chagnolleau, Christine Nakatani, ...
We present an overview of a spoken document retrieval system developed at AT&T Labs-Research for the HUB4 Broadcast News corpus. This overview includes a description of the intonational phrase...
SCAN - Speech Content Based Audio Navigator: A Systems Overview (1998)
John Choi, Don Hindle, Julia Hirschberg, Ivan Magrin-chagnolleau, Christine Nakatani, Fernando Pereira, ...
SCAN (Speech Content based Audio Navigator) is a spoken document retrieval system integrating speaker-independent, large-vocabulary speech recognition with information-retrieval to support...
SCAN - speech content based audio navigator: a systems overview (1998)
John Choi, Don Hindle, Julia Hirschberg, Ivan Magrin-chagnolleau, Christine Nakatani, O Pereira, ...
SCAN (Speech Content based Audio Navigator) is a spoken document retrieval system integrating speaker-independent, large-vocabulary speech recognition with information-retrieval to support...
An overview of the AT&T spoken document retrieval (1998)
John Choi, Don Hindle, Julia Hirschberg, Ivan Magrin-chagnolleau, Christine Nakatani, O Pereira, ...
We present an overview of a spoken document retrieval system developed at AT&T Labs-Research for the HUB4 Broadcast News corpus. This overview includes a description of the intonational phrase...
ATT at TREC-7 SDR Track (1997)
Amit Singhal John, John Choi, Donald Hindle, Julia Hirschberg, O Pereira, Steve Whittaker
AT&T participated in the Spoken Document Retrieval (SDR) track of TREC-7. Our speech retrieval system uses modern Information Retrieval (IR) methods in conjunction with in-house automatic speech...
TeleNotes: Managing lightweight interactions in the desktop (1997)
Steve Whittaker, Jerry Swanson, Jakov Kucan, Candy Sidner, Y Sidner
Communication theories and technology have tended to focus on extended, formal meetings and neglected a prevalent and vital form of workplace communication, namely lightweight communication. Unlike...
Ellen A. Isaacs, Steve Whittaker, David Frohlich, Brid O'Conaill
Many systems have used video to support formal distributed meetings. Recent research, however, indicates that most workplace interactions are not group meetings. Instead they occur spontaneously for...
ATT at TREC-7 SDR Track (1997)
Amit Singhal, John Choi, Donald Hindle, Julia Hirschberg, O Pereira, Steve Whittaker
AT&T participated in the Spoken Document Retrieval (SDR) track of TREC-7. Our speech retrieval system uses modern Information Retrieval (IR) methods in conjunction with in-house automatic speech...
Telenotes: managing lightweight interactions in the desktop (1997)
Steve Whittaker, Jerry Swanson, Jakov Kucan, Candy Sidner
Communication theories and technology have tended to focus on extended, formal meetings and have neglected a prevalent and vital form of workplace communication—namely, lightweight communication....
Email overload: exploring personal information management of email (1996)
Steve Whittaker, Candace Sidner
Email is one oftl ~ most successful computer applicmiom yet devised. Our empin~:al ct~ta show however, that althongh email was origiraUy designed as a c~nmunica/ons application, it is now used for...
Video-as-data: Technical and Social Aspects of a Collaborative Multimedia Application (1996)
Bonnie A. Nardi, Allan Kuchinsky, Steve Whittaker, Robert Leichner, Heinrich Schwarz
We studied the use of a collaborative multimedia system for coordinating teamwork among members of a neurosurgical team. We analyze the use of video within the operating room and the use of broadcast...
Sylvia Wilbur, Steve Whittaker, Steve Whittaker, Hewlett Packard
Recent trends toward telecommuting, mobile work, and wider distribution of the work force, combined with reduced technology costs, have made video communications more attractive as a means of...
Sylvia Wilbur, Steve Whittaker, Steve Whittaker, Hewlett Packard
Recent trends toward telecommuting, mobile work, and wider distribution of the work force, combined with reduced technology costs, have made video communications more attractive as a means of...
Toward a Theory of MultiModal Interaction (1991)
Steve Whittaker, Marilyn A. Walker, Hewlett Packard
There has been much recent interest in systems to support multi-modal interaction. The thesis of this paper is that in order for these systems to be
Towards a Theory of Mediated Communication (1991)
interpersonal communication, media, shared workspaces © Copyright Hewlett-Packard Company 1991 ft3HEWLETT
Mixed Initiative in Dialogue: An Investigation into Discourse Segmentation (1990)
Marilyn Walker, Steve Whittaker, Hewlett Packard Laboratories
Conversation between two people is usually of Mixed-Initiative, with Control over the conversation being transferred from one person to another. We apply a set of rules for the transfer of control to...
Mixed Initiative in Dialogue: An Investigation into Discourse Segmentation (1990)
Marilyn Walker, Steve Whittaker, Hewlett Packard Laboratories, Bs Qz
Conversation between two people is usually of MIXED-INITIATIVE, with CONTROL over the conversation being transferred from one person to another. We apply a set of rules for the transfer of control to...
When natural language is better than menus: A field study (1989)
Marilyn Walker, Steve Whittaker, Hewlett Packard Laboratories
Whereas many natural language researchers have identified ways in which natural language systems need to be augmented in order to make current natural language interactions more natural, most...
Hewlett-Packard Laboratories (1988)
We conducted an empirical analysis into the relation between control and discourse structure. We applied control criteria to four dialognes and identified 3 levels of discourse structure. We...
SCANMail: Browsing and Searching Speech Data by Content
Julia Hirschberg Michiel, Michiel Bacchiani, Don Hindle, Phil Isenhour, Aaron Rosenberg, Litza Stark, ...
Increasing amounts of public, corporate, and private audio data are available for use, but limited in usefulness by the lack of tools to permit their browsing and search. In this paper, we describe...