Design Rules for User-Oriented IT Service Descriptions (2009)
Henrik Brocke, Thorsten Hau, Alexander Vogedes, Bernhard Schindlholzer, Falk Uebernickel, Walter Brenner
Customers of complex IT-services increasingly demand integrated value bundles that fit their individual needs. At the same time, IT service providers are facing commoditization of their products and...
Price Setting in Two-sided markets for Internet Connectivity (2009)
Due to a lack of incentives, Internet peerings are a notorious bandwidth bottleneck. Through the use of direct interconnection and content delivery networks, content providers are able to provide...
Quality of Service Delivery: Economics of Multi-homing and Content Delivery Networks (2009)
Thorsten Hau, Jochen Wulf, Ruediger Zarnekow, Walter Brenner
The structure of the Internet serves as a big commoditizer of all traffic. Therefore all data, be ittime critical or not is transported at the same speed. However, recent trends in the internet...
Thorsten Hau, Matthias Bueger, Axel Hochstein, Walter Brenner
Due to scale effects, outsourcing a standardized business process costs less than outsourcing aspecific one. For companies running individual processes supported by legacy software, the questionis...
Potenziale der Produktionsplanung und ?steuerung bei IT-Dienstleistern (2008)
Nico Ebert, Alexander Vogedes, Thorsten Hau, Falk Uebernickel, Walter Brenner
Aufgrund von steigendem Kostendruck und zunehmender Kundenorientierung nutzen IT-Dienstleister bestehende Konzepte aus der Realgüterfertigung um sich zu professionalisieren. Im Rahmen des Artikels...